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Switchboard Operator - Luxury Retail

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Social Value Portal Ltd

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Location:
United Kingdom , Central London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

33000.00 GBP / Year
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Job Description:

Join our client's prestigious automotive brand as a Switchboard Operator, where you will be the vital first point of contact for all customers connecting with Park Lane and Park Royal by telephone. This role is central to delivering a warm, professional and seamless brand experience, ensuring every caller feels valued and effortlessly guided to the right support.

Job Responsibility:

  • Provide a warm, professional greeting in line with brand standards
  • Handle and direct calls efficiently and accurately
  • Capture, log, and qualify customer enquiries and opportunities
  • Book Sales and Aftersales appointments using internal systems
  • Manage high volumes while maintaining exceptional service quality
  • Respond to missed calls and voicemails promptly
  • Share accurate information on vehicles, services, and locations
  • Escalate urgent or sensitive enquiries as needed
  • Work closely with internal teams to ensure a seamless customer journey
  • Maintain brand tone, professionalism, and confidentiality at all times

Requirements:

  • Exceptional telephone manner and communication skills
  • Experience within luxury automotive, retail, or premium hospitality
  • Highly organised, with the ability to prioritise and multitask
  • Strong interpersonal skills and customer awareness
  • High attention to detail and accuracy
  • IT proficiency, including CRM/booking systems
  • Experience with multi-line switchboards
  • Fluent English and strong cultural awareness

Nice to have:

  • Adaptable communication style
  • Confident handling of sensitive or challenging situations
  • Strong administrative capability
  • Reliable, proactive, and team-oriented
What we offer:

25 days' holiday, plus Bank Holidays

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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