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Play a key role supporting WIC as we help injured Victorians find a way forward. You'll be part of our collaborative Client Services team and will be the welcoming voice of WIC as the first point of contact for the general public and other interested parties.
Job Responsibility:
Answer inbound telephone calls on the WIC public phone line
Operate the switchboard
Monitor the general information inbox
Ensure all enquiries are handled promptly, professionally, and accurately, or directed to the right person or team for resolution
Create an accessible and respectful experience for clients and stakeholders
Requirements:
Ability to manage a high volume of calls and emails while maintaining accuracy and service quality
Highly developed communication and interpersonal skills with the ability to communicate effectively with diverse stakeholders
Strong verbal and written skills
Proficiency in Microsoft Office Suite (e.g. PowerPoint, Word, Excel), Lotus Notes mail and calendar applications
Demonstrated understanding and commitment to discretion and integrity, evidently trustworthy when in knowledge and possession of confidential and sensitive information and data
Skilled in handling sensitive or emotionally charged situations with empathy and professionalism
What we offer:
Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working
More leave when you need it most - flexible leave arrangements tailored to you
Access to our 24/7 holistic mental health and wellbeing program for you and your family
A progressive and supportive work environment with experienced leaders who are invested in you
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