Swedish Customer Service Specialist Job at Office Angels (Kingston Upon Thames)

Swedish Customer Service Specialist

As the Nordic Customer Service Lead, you will be the backbone of all my client's...

Location

United Kingdom , Kingston Upon Thames

Salary:

30000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Language Proficiency: Ideally fluent in at least one Nordic language (Swedish) and English
Experience: Strong customer service skills
Technical Skills: Good knowledge of Windows Office and Salesforce ideally or similar CRM
proficiency in technology is essential.
Interpersonal Skills: Strong ability to communicate at all levels and build relationships.
Problem-Solving Ability: Demonstrated initiative and a "Can do" attitude.

Job Responsibility

Customer & Stakeholder Management - Build and maintain strong relationships, act as a trusted point of contact and take full ownership of customer enquiries through to resolution.
Order & Delivery Management - Proactively manage orders, track and report back-orders, shortages, and delivery delays and coordinate closely with logistics partners and distribution centers.
Consignment & Stock Management - Monitor consignment stock levels and usage, support cycle counts, reconciliation, and investigations and ensure correct handling of returns, RMAs, recalls, and product exchanges.
Cross‑Functional Collaboration - Work closely with all departments and support commercial teams.
Product & Portfolio Support - Maintain strong knowledge of the product portfolio and in event of product unavailability, proactively propose suitable alternatives.
Quality, Compliance & Continuous Improvement - Capture, document, and escalate product and service complaints and contribute to process improvements, digital initiatives, and service enhancements!

What we offer

medical insurance
pension
life assurance
bonus incentive
25 days plus BH
fantastic on-site facilities including pay day pastries

Fulltime

Digital Customer Service Specialist with Swedish

At PPG Global Business Services in Wrocław, we provide high‑quality support to P...

Location

Poland , Wrocław

Salary:

Not provided

PPG Industries

Expiration Date

Until further notice

Requirements

Secondary education or higher
Min. 2-3 years of relevant experience in customer service
Fluency in English and Swedish
Experience handling complex or escalated customer cases
Experience supporting or coaching others is a strong advantage
Customer‑centric and solution‑oriented mindset
Strong communication and problem‑solving skills
Proactive, organized, and detail‑oriented
Strong collaboration skills and a natural team player
Familiarity with MS Office (CRM/Ticketing tools would be a plus)

Job Responsibility

Handle complex and escalated customer inquiries across digital channels (email, phone, chat, messaging platforms, social media)
Deliver professional, accurate, and customer‑focused support to ensure a high‑quality service experience
Act as a subject‑matter expert for digital tools (CRM, ticketing systems, chat platforms)
Support the optimization of digital service workflows and channels
Maintain and enhance knowledge bases, FAQs, and self‑service content
Coach and mentor junior team members, supporting their onboarding and development
Share best practices and contribute to quality monitoring initiatives
Identify recurring issues, propose process improvements, and provide customer insights
Collaborate with Customer Service Managers, Digital Teams, IT, and Product Teams on new tools and process implementations

What we offer

Work in a pet‑friendly office - bring your dog to the office
Multisport card
Private medical care
Lunch card
Office parking options
Annual bonus
Spring, Winter & Holiday Allowance
Discounts on our products
Collaborative, supportive, and inclusive culture

Fulltime

Multilingual Customer Service Specialist

Black Swans Exist is supporting a growing international medtech company in the s...

Location

Germany , Hamburg

Salary:

Not provided

Life Science Talent

Expiration Date

Until further notice

Requirements

Fluency in German and English is required
Fluency in one or more additional Northern European languages is highly attractive, particularly Dutch, Danish, Swedish, or Norwegian
Previous experience from customer service, order handling, sales support, administration, or a similar customer-facing role
Strong verbal and written communication skills
Good general IT skills, including Microsoft Outlook, Word, Excel, browsers, and Windows-based systems
Experience with ERP and/or CRM systems is an advantage
Ability to work from the Hamburg area
Availability for standard office hours, with flexibility when business needs require it

Job Responsibility

Acting as a primary contact for customers, partners, users/patients, and field representatives across Northern Europe
Handling customer inquiries by phone and email in a professional, empathetic, and service-oriented manner
Supporting customers with routine and more complex questions related to products, orders, deliveries, repairs, claims, and service processes
Managing inbound orders from receipt to correct processing and release
Handling invoices, administrative documentation, and related coordination with internal stakeholders
Supporting returns, warranty matters, repairs, rental equipment, loss and damage claims, and other service-related processes
Providing first-line technical support after relevant training
Working closely with country sales managers and field-based colleagues to support customers and commercial activities
Maintaining and updating customer records, pricing information, warranty registrations, and relevant customer data
Supporting outbound activities, mailings, product updates, and renewal-related initiatives in collaboration with sales

What we offer

German benefits package including pension contribution, local transport contribution, JobRad/bike leasing support, and access to corporate benefit discounts
Possibility of occasional home office after onboarding and training

Fulltime

Service Sales Specialist

The Services Sales Specialist is responsible for selling technology, services an...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Native proficiency in Norwegian, Swedish, or Finnish
Communicative level of English
Deep knowledge of products, solution or service offerings as well as competitor's offerings
Understands the industry and market segment
Understands the role of IT within area of specialization
Negotiates and drives deals
Broad understanding of the customer needs
Uses client engagement skills
Leadership and initiative in successfully driving specialty sales
Translate product knowledge into customer's added business value

Job Responsibility

Seek out new opportunities and expands and enhances existing opportunities to build and manage the pipeline in specialty area
Maintains knowledge of competitors in account to strategically position the company's products and services better
Develop pursuit plans and manage the pipeline to ensure alignment with account managers
Establish a professional, working, and consultative, relationship with the client
Contributes to proposal development, negotiations and deal closings
Work closely with and supports account manager
May focus on growing contractual renewals for mid size accounts with some complexity
Interface with both internal and external/industry experts to anticipate customer needs and facilitate solutions development
Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Medical Information Customer Experience Specialist

We are recruiting a Medical Information Customer Experience Specialist (Swedish-...

Location

United Kingdom , Tadworth, Surrey

Salary:

24.00 GBP / Hour

SRG

Expiration Date

Until further notice

Requirements

Degree in a life science or healthcare-related discipline
Native or C2-level proficiency in Swedish, with strong English language skills
Strong written and verbal communication skills
High attention to detail and a strong customer service mindset

Job Responsibility

Research and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards
Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements
Identify and report adverse events and product quality complaints within required timelines
Provide customer responses in Swedish using approved English-language source materials
Support second-line medical information activities, including escalation management and content creation, where required
Ensure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads
Identify and support continuous improvement initiatives to enhance processes and customer experience
Represent Medical Information in country office activities where required, including meetings, reporting, and internal training
Support country relationship management for designated markets
Act as a point of contact for country-specific medical information updates and ensure data remains accurate and current

Fulltime

New

Senior Service Provider Manager

As Senior Service Provider Manager (all genders), you will be responsible for op...

Location

Sweden , Stockholm

Salary:

Not provided

Zalando Lounge

Expiration Date

Until further notice

Requirements

You possess a bachelor's degree (or equivalent) along with extensive relevant management and leadership experience in logistics (either contract or site management), preferably with a high level of automated warehousing.
You are business fluent in English and Swedish
German language skills would be an advantage.
You have a proven track record in project management and operational management.
You have extensive experience in contract management.
You have excellent communication skills and a proven ability to build strong and successful internal and external stakeholder relationships.
You demonstrate a high level of (data) analytical and reporting skills.

Job Responsibility

Managing the services of the 3PL end-to-end, including contractual operational agreements and subcontracts for maintaining local automation assets.
Defining targets and measuring performance based on Service Level Agreements (SLAs). You will manage the reporting and reviewing processes and provide analysis of the data.
Acting as the liaison between Zalando headquarters and the local operation to create full alignment on operational planning and forecasting, ensuring customer expectations are met.
Supporting the strategic direction of the local fulfilment centre by tracking, analysing, and reporting key logistics metrics, as well as monitoring costs.
Monitoring the budgeting and invoicing processes, utilising your specialist knowledge of the operational processes and activities run by the 3PL.
Driving and supporting continuous operational improvement initiatives within this site specifically and the wider Zalando fulfilment network.
Supporting projects designed to improve the customer proposition as well as site efficiency.
Representing the site’s interests and steering different stakeholders in the required direction, while fostering a culture in line with Zalando's organisational and social standards.
Leading Zalando own employees on site.

What we offer

40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
30 days of vacation a year
Health and wellbeing options

Fulltime

New

Product Marketing Specialist

Alfa Laval is looking for a Product Marketing specialist. We are looking for a d...

Location

Sweden , Lund

Salary:

Not provided

Alfa Laval

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing, Business, Communications, or related field
Minimum 5+ years of experience within marketing, communication, product marketing, or related commercial roles—preferably in a global B2B environment
Experience with product launches, digital campaigns, or other cross-functional marketing projects
Strong project management, coordination, and stakeholder management skills, with the ability to drive activities across multiple functions and markets
Solid understanding of segmentation, positioning, and customer-oriented marketing principles
Proficient in English, both verbally and in writing
Additional languages such as Swedish, French or Italian is a plus

Job Responsibility

Product launches & go-to-market strategies: Drive, deliver and monitor successful product and service launches in collaboration with product management, key markets stakeholders and customers
Product positioning & messaging: Own and develop differentiated positioning and messaging for current and new products and solutions, including value propositions, benefits, personas, features, USPs
Performance reporting: Maintain an overview and follow-up across ongoing projects and activities
Foster collaboration amongst teams: Collaborate closely with product management, central and local sales teams, divisional and local marketing teams and other stakeholders to ensure alignment, coordination and effective execution of initiatives across regions and functions
Support overall product marketing activities

What we offer

Challenging position in a global, open, and friendly environment
Multi-cultural team
Work will have a true impact on Alfa Laval’s future success
Cooperate closely with many different parts of the organization
Build broad business knowledge and global network of colleagues

Fulltime

Support Specialist

We are looking for more than technical support skills — we are looking for the r...

Location

Sweden , Östersund

Salary:

Not provided

Medius

Expiration Date

Until further notice

Requirements

Strong customer service and communication skills in both Swedish and English, written and spoken
Ability to build trust and make customers feel supported, even when solutions are not immediately available
Strong problem-solving mindset with curiosity to understand root causes of issues
Team-oriented attitude with a natural willingness to support colleagues and contribute positively
Self-motivated with a strong drive for continuous learning and professional growth
Ability to manage multiple cases and maintain ownership until resolution

Job Responsibility

Provide qualified support for MediusGo products and services to help customers succeed
Investigate, troubleshoot, and analyze technical issues, including ERP integrations and add-on modules
Reproduce issues when necessary and ensure bugs are properly documented and escalated
Take full ownership of support cases and drive them toward resolution with proactive follow-up
Communicate clearly and professionally with customers, ensuring a positive support experience
Collaborate with internal teams to resolve complex issues efficiently
Contribute to improving internal processes, workflows, and customer experience initiatives
Create and maintain documentation, user guides, and support materials for customers and colleagues

What we offer

Fantastic team
great development opportunities
positive work environment
supportive leadership
eligibility for variable compensation (such as a performance bonus or commission)
medical, dental, and vision coverage
paid time off
retirement benefits
free snacks

Fulltime

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Swedish Customer Service Specialist

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