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Our client is a global game monetisation and payments platform, headquartered in Los Angeles with offices across Berlin, Seoul, and beyond. They partner with some of the biggest names in gaming and their platform spans over 200 geographies, supporting more than 700 payment methods in 130+ currencies. With a team of approximately 1,500 people distributed across seven countries — including Malaysia, Serbia, Azerbaijan, Canada, China, and the US — they are a truly global business at the forefront of the gaming economy. They are privately held and in a strong phase of growth, offering the successful candidate the opportunity to make a company-wide impact at scale.
Job Responsibility
Define and execute the vision, mission, and strategic roadmap for global infrastructure and operations, aligned with business priorities and technology goals
Build and scale high-performing teams across DevOps, SRE, Networking, and Database disciplines
Oversee global infrastructure operations across multiple time zones and cultural environments
Manage hybrid and multi-cloud environments (GCP preferred), including compute, storage, network, and security
Develop and implement robust automation strategies using AI/ML to reduce toil, accelerate issue resolution, and improve system reliability
Lead initiatives in observability, CI/CD security, and proactive incident prevention
Ensure infrastructure is secure, compliant, and resilient, with robust business continuity and disaster recovery practices
Partner with internal stakeholders across Product, Engineering, and Security to enable product velocity and stability
Own the hiring, mentoring, and development of global infrastructure teams with a focus on continuous improvement
Develop and manage the infrastructure budget, focusing on cost optimisation and resource forecasting
Serve as a key advisor to the CTO, contributing to broader technology strategy and executive-level planning
Lead vendor and service provider relationships, including SLA enforcement, performance reviews, and contract alignment
Requirements
Minimum 10 years of experience leading infrastructure and operations across both private and public cloud platforms — public-only experience will not be considered
Strong GCP experience
familiarity with multi-cloud environments essential
Deep expertise in SLA and SLO management — the team is measured on availability, stability, and performance
Proven leadership of DevOps, SRE, Networking, and Database Management functions with direct cross-disciplinary team responsibility
Demonstrated experience reporting directly to a CTO or CIO
Strong background in AI-powered automation, with hands-on experience implementing intelligent systems for monitoring, alerting, and incident resolution
Experience managing and developing global, internationally distributed teams across different time zones and cultures
Flexibility to work across time zones — their teams span up to 15 hours of difference (Malaysia, China, North America)
Willingness to travel to international office locations, including Kuala Lumpur and/or Baku
Excellent communication skills with the ability to influence at all levels including executive stakeholders
A hands-on leadership style — comfortable operating at a strategic level but able to roll up their sleeves and get into the detail when required
Nice to have
Gaming or SaaS industry background
Experience with observability tools such as Datadog, Prometheus, or similar
Exposure to regulatory environments including SOC 2, ISO 27001, and GDPR
Track record of driving digital transformation and infrastructure modernisation initiatives
Experience scaling platforms to meet rapidly growing business demands
What we offer
100% company-paid medical, dental, and vision plans
Unlimited flexible time off
Personalised career roadmap and professional development investment
High-impact, company-wide scope with genuine leadership visibility
A collaborative, globally diverse team culture with a strong focus on job satisfaction and growth