Svp of client services

• Be an active and strategic member of the agency’s leadership team
• Oversee client services team and internal processes
• Mentor team members from multiple departments, not just within the client services team
• Provide influence and leadership across the entire agency, working directly with other team leaders and other teams’ individual team members
• Collaborate and provide leadership to develop new agency offerings and strategic approaches
• Come up to speed and actively adopt key consulting principles similar to those used by McKinsey, BCG, and Bain (training will be provided by our agency)
• Be the strategic interface between key clients and the agency
• Lead the development of advertising strategies
• media plans
• MarTech solutions
• and solutions to creative, logistical, and technical problems
• Build strong working and personal relationships with client POCs and their executive management
• Grow clients’ businesses by identifying opportunities, presenting to clients, gaining client approval
• Be the expert on clients’ businesses and their industries and sharing this knowledge with junior team members
• Oversee client budgets and forecasts
• Supervise reporting needs based on client “business questions” and the creative use of data to answer said questions
• Collaborate with agency data warehousing and data visualization teams to evolve our insight generation offerings
• Specify exactly what types of custom reports you believe a client should see and work with our analytics and data visualization teams to develop and provide deep insight and feedback on client custom reports
• Foresee client problems before they happen and provide insights to team on how to head them off
• Identify client “hot buttons” and provide guidance to account team on how to maintain focus on the appropriate areas within the account
• Ensure client is receiving all agreed upon services – on time and within budget
• Oversee quality of all work provided to client ensuring it is staying on brand and within guidelines
• Provide feedback to client as well as direction and material to ensure they maintain their brand internally
• Expertly present complex ideas and concepts to clients in formal and informal settings
• Foster a productive and empowering working relationship with all team members working on client accounts
• Participate in Zion & Zion’s new business efforts

• 15 years or more of account management experience
• 15 years or more of marketing experience
• A bachelor’s in marketing, business or a related discipline (MBA is a definite plus but not required)
• Extensive understanding of complex business concepts and how marketing efforts should support clients’ strategic goals
• A strong personality that will be immediately perceived by clients as providing leadership
• Proven ability to manage complex multiple clients and expertly set client expectations
• Ability to foresee challenges/issues with client accounts before they happen and propose solutions
• Ability to build relationships with internal team members to create a productive and collaborative work environment (both within the client services team and cross-departmentally)
• Ability to identify potential new clients to the organization

MBA