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Svp, Field Operations

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BrainWorks

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United States

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Salary:

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Job Description:

Our client is a high-growth, private equity-backed, multi-site aesthetics brand with a rapidly expanding national footprint. The business operates a distributed network of clinics and is focused on driving performance through strong operational execution, consistent customer experience, and disciplined management of scheduling and utilization. We are seeking a senior field operations leader to oversee performance across a multi-region network of clinics, with full accountability for P&L, service delivery, and execution at the location level. This role will lead regional field teams and partner cross-functionally with marketing, call center, finance, and clinical leadership to improve key drivers including appointment volume, conversion, rebooking, and provider utilization. This is a highly visible, impact-oriented role for a leader who can use data to identify performance gaps, build clear action plans, and drive measurable improvement across the network. The ideal candidate brings experience leading high-volume, service-based, multi-location businesses and has a track record of building structure, driving accountability, and improving performance at scale. This is a remote role with up to 50% travel to support regional leadership, performance acceleration, and operational alignment.

Job Responsibility:

  • Lead and develop 7 regional operational and clinical leadership pairings to drive aligned performance
  • Establish clear scorecards, accountability rhythms, and performance standards across all districts
  • Ensure strong collaboration between operational and clinical channels to protect both profitability and treatment excellence
  • Drive consistent execution of company priorities across all markets
  • Own all 4-wall performance metrics across the national portfolio, including revenue, profitability, labor optimization, cost control, and margin expansion
  • Drive improvements in GAAP revenue, cash revenue, package conversion, rebooking, services per appointment, utilization, and contribution margin
  • Identify performance gaps quickly and implement corrective action plans with measurable impact
  • Build disciplined operating rhythms (weekly reviews, KPI cadences, field visits, performance audits)
  • Own the consistent delivery of the brand’s service and treatment standards across all clinics
  • Ensure execution of the full client journey framework
  • Hold regional leaders accountable for Google rating trends and review volume, OSAT / highly satisfied scores, retention and repeat visit behavior, clinical audit performance
  • Ensure clinics reflect the brand’s hospitality standards, brand presentation, and facility excellence at all times
  • Design, implement, and optimize field and 4-wall incentive and bonus programs aligned with company goals
  • Partner with the CEO and CFO to ensure performance investments deliver measurable ROI
  • Ensure compensation structures reinforce desired behaviors
  • Partner with Marketing and Call Center leadership to optimize the end-to-end prospect-to-client journey
  • Improve key commercial drivers
  • Deliver field playbooks, scripts, and coaching frameworks that translate strategy into daily behaviors
  • Serve as executive sponsor for field talent strategy, succession planning, and leadership development
  • Build high-performance regional leadership bench strength
  • Establish clear promotion standards and performance expectations
  • Foster a culture grounded in accountability, clarity, operational rigor, and hospitality
  • Model decisive, data-driven, and people-centered leadership
  • Collaborate with Operations Services, Clinical Operations, Marketing, Call Center, HR, Finance, and Facilities to execute strategic initiatives
  • Support new clinic openings, service launches, and integrations with disciplined field execution
  • Provide structured field insights to inform technology and process improvements

Requirements:

  • 10+ years of senior multi-unit operational leadership in beauty, wellness, healthcare, retail, hospitality, or related industries with a recurring revenue and service-based component
  • Proven success leading large, distributed field organizations with full P&L accountability
  • Experience overseeing both operational and clinical leadership structures
  • Demonstrated ability to scale systems and enforce execution discipline across multiple regions
  • Strong financial acumen and KPI-driven leadership style
  • Experience designing incentive and performance compensation frameworks
  • Exceptional executive communication and cross-functional influence skills

Nice to have:

Background in Learning & Development or scalable field capability-building programs

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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