SVP, Citiservice Operations Investor Services –In-Business Risk & Controls Job at Citi (Kuala Lumpur)

Job Description

Citi is looking for an In-Business Risk & Controls - Senior Vice President to take senior ownership of the risk and control framework supporting CitiService Operations Investor Services functions globally. This role supports Citi's Investor Services business — a global operation spanning over 100 markets and delivering Custody, Funds, and Execution Services — this role is central to ensuring that first-line controls are effective, responsive, and aligned to the firm's risk appetite. You will work directly with senior operations, product, technology, compliance, and business risk leaders to identify, assess, and manage emerging risks across client inquiry and fulfillment functions for CitiService Operations Investor Services functions. Additionally, you will mainly work across the Asia South Cluster and Japan, Asia North and Australia (JANA) clusters for CitiService Operations including Payments Products and Corporate, Financial Institution, and Citi Commercial Bank client segments.

Job Responsibility

Lead the risk and control agenda for CitiService Operations Investor Services functions globally and across the Asia South and JANA clusters, ensuring the first-line control infrastructure is robust, current, and effective
Monitor business changes across CitiService Operations to anticipate emerging risk scenarios and act before issues escalate
Design and lead control enhancement projects that improve the quality, efficiency, and resilience of operational processes
Maintain and continuously strengthen the Manager's Control Assessment, ensuring it accurately reflects the risk environment and meets Citi's risk policy standards
Prepare and deliver clear, insight-driven presentations to senior management and governance committees on risk developments, control issues, and remediation progress
Serve as the primary point of contact for audit and assurance teams, coordinating timely and complete responses to all requests and facilitating resolution of identified issues
Collaborate closely with Compliance, Internal Audit, Operations, Product and Technology teams to assess policy changes, implement compliance requirements, and track corrective action plans to resolution
Act as a key contact point on risk and control matters pertinent to Investor Services Operations in APAC, ensuring timely and accurate responses to inquiries and examinations
Oversee adherence to all relevant local and international regulations, internal policies, and operational risk frameworks, proactively identifying and mitigating potential non-compliance issues
Provide strategic guidance and thought leadership on emerging risks and control deficiencies to senior management and relevant governance forums
Implement advanced risk identification techniques, including scenario analysis, key risk indicators (KRIs), and root cause analysis, to identify and assess new and evolving operational risks
Drive the effective design and implementation of remediation plans for identified control gaps, ensuring sustainable solutions are in place and monitored

Requirements

10 or more years of experience in Operational Risk Management, Audit, Compliance, or a related control function within financial services
Demonstrated ability to assess risks and evaluate controls across complex, multi-stakeholder environments, translating findings into clear and actionable outcomes
Track record of designing and leading projects that deliver measurable control enhancements and process improvements
Expertise in maintaining a Manager's Control Assessment and applying risk policy frameworks in a regulated environment
Experience managing relationships with Compliance Assurance, Internal Audit, and regulatory bodies, with the ability to facilitate issue resolution effectively
Strong leadership capability, with experience supervising teams and creating a culture of accountability and high performance
Clear and confident communicator, able to present complex risk topics to senior stakeholders and governance forums in a structured and credible manner

Nice to have

Familiarity with Investor Services, Custody, Funds, or Payments operations and the associated risk and control landscape
Experience working across Asia Pacific or multi-regional environments, with an understanding of regional regulatory requirements
Capability to enhance, automate, or simplify control processes using data or intelligent technology solutions
Master's degree in a relevant discipline such as Finance, Risk Management, Business, or Law

What we offer

A hybrid working model with 3 days in the office and 2 days working remotely
Senior-level influence over risk strategy and control governance across a significant global business cluster
Direct collaboration with Citi's most senior operations, compliance, and technology leaders
Access to Citi's global learning and development resources
Competitive financial wellbeing benefits
Wellbeing and family support programmes

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SVP, Citiservice Operations Investor Services –In-Business Risk & Controls

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