Survey Specialist

• Develop primary research insights to produce well-organized and comprehensive client-ready reports
• Analyze data from a number of sources and derive commercial insight for clients
• Deliver superior customer service and meet client needs, commitments and deadlines
• Lead design and execution of market research projects
• Develop and enforce survey design best practices
• Build surveys using advanced survey programming tool (i.e. Sawtooth, Qualtrics)
• Leverage data from multiple sources (quantitative and qualitative) to drive insights into customer profiles, choices, and behavior
• Expand the range and scope of research CSL performs to understand customer preferences and predict customer behavior
• Implement custom java script code into client surveys to render custom functionality as needed
• Develop and code surveys to ensure responsive design and rendering on mobile devices
• Overall project management responsibility through the survey life cycle, including programming, launching, in-field monitoring and on-going client communication
• Test quality assurance of online surveys
• Schedule and monitor email invitations for online surveys
• Report on response rates while survey is in-field
• Troubleshoot issues with in-field surveys as they may arise
• Work closely with the client and the survey team to ensure flawless execution
• Interpret data and produce clear reports that illustrate research findings and insights

• Bachelor’s Degree in Market Research or Computer Science or equivalent degree/experience
• 3-5 years of experience leading market research studies using a range of methodologies such as conjoint analysis, maximum difference scaling, multivariate analysis, survey analyses, interviewing techniques, discrete choice techniques, segmentation
• Demonstrated experience translating broad business challenges into actionable research projects, and driving those projects to successful completion
• Ability to document and present research findings to support actionable strategies
• Detail oriented with attention to the rigor of the design, methodology, and analyses
• Ability to work independently and within a team environment
• willingness to champion new tools, processes, and methodologies as aligned with business needs
• Expert proficiency in MS Excel, Word, PowerPoint, SPSS
• Excellent communication, organizational and time management skills, with an emphasis on managing and meeting deadlines
• Self-starter

medical, dental, vision, life and disability insurance, paid vacation, and 401k plan