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Surveillance Officer

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

42000.00 GBP / Year
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Job Description:

We are looking for a Surveillance Officer to ensure that the Company complies with the provisions of the Gambling Act 2005, Licensing Act 2003 (as amended).

Job Responsibility:

  • To support and report to the Surveillance Supervisor in respect of all aspects of gaming surveillance or other investigatory work as directed
  • To ensure that the Company complies with the objectives of the Gambling Act 2005 and Licensing Act 2003 (as amended) and report any breaches promptly
  • To ensure gaming is conducted according to the Rules of Casino Games and Company procedures and report any breaches
  • To ensure that effective levels of live gaming surveillance are maintained to monitor that all operations are being conducted in accordance with Company Policy and procedures at all times
  • To ensure compliance with UK legislation, relevant regulations and associated Guidance Notes in all areas including Anti-money laundering and Countering Terrorist Financing
  • To ensure that surveillance capabilities are maintained to a high standard and reviewed regularly
  • To provide investigatory support in relation to all aspects of internal investigations involving allegations of dishonesty and serious breaches of Company policy
  • To assist the Surveillance Supervisor to carry out regular checks and audits of all gaming assets and surveillance equipment
  • To assist the Surveillance Supervisor to effectively maintain shift cover to meet the needs of the operation
  • To maintain a high level of skill by continual learning and professional development
  • To ensure that an effective level of support is provided at all times to management to deal with gaming disputes and customer complaints
  • To assist and advise the Surveillance Supervisor in relation to the review of all Internal Policies and procedures
  • To continually review personal performance and provide direct feedback and seek advice where required
  • To participate in the appraisal processes within pre-determined timescales
  • To ensure the highest possible standards of customer service are developed and provided
  • To lead by example in relation to displaying the four keys behaviours of the Customer Service model
  • To assist management by regularly observing and reviewing individual employee’s levels of customer service
  • To positively support Company wider customer service initiatives
  • To uphold and support the carrying out of the department’s objectives
  • To create by example an environment which all staff will work as a team
  • To support by example the creation of an environment where all employees are encouraged to put forward ideas
  • To support communication and feedback through effective contribution to meetings
  • To support the Venue Management to ensure that any defects in the appearance of the casino premises or its technical assets are reported and promptly actioned

Requirements:

  • A highly motivated individual with an extensive, proven and stable experience in gaming surveillance in a land-based casino
  • Naturally methodical and attentive to detail
  • Holder of a Personal Functional License
  • Previous experience in gaming surveillance and/or proven gaming dealing skills
  • Must be aged 18 or above and have the right to work in the UK
  • Flexible scheduling for nights, evenings, weekends and shifts that coincide with a 24/7 trading week
What we offer:
  • 50% off food and beverages in all of our UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentive
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance program: A confidential helpline providing 24/7 advice and counselling
  • Cycle to work scheme

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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