Surgical Support Representative Job at Coloplast (Minneapolis)

Surgical Support Representative

The Surgical Support Representative is the primary point of contact to process s...

Location

United States , Minneapolis

Salary:

26.00 USD / Hour

Coloplast

Expiration Date

Until further notice

Requirements

Associates degree (A.A.) required and/or Bachelor's degree (B.A.) preferred
or 3+ years call center/customers service experience
or equivalent combination of education and experience
Ability to read and write instructions, short correspondence, and memos
Intermediate knowledge of MS Word, Outlook, and PowerPoint
Advanced/intermediate knowledge of MS Excel and Power BI
Preferred experience with JDE and CRM
Power BI and Excel proficiency
Excellent verbal and written communication as well as interpersonal skills, with an ability to influence others
Highly structured approach with high attention to detail and proper documentation of all work

Job Responsibility

Supports the salesforce for multiple assigned geographical regions
Answers inbound phone calls, emails, or faxes from surgical customers
Process sales orders and direct delivery receipts (DDR)
Issues return authorizations, providing investigation and guidance on physical returns sent to the Surgical Support Department by the Distribution Center
Answers questions related to products and/or services
Research orders and other actions to troubleshoot and resolve problems
Forward customer leads to the appropriate Territory Manager/Regional Sales Director
Outbound collection calls for Purchase Orders
Coordinates the retrieval of loaners from internal field members and external customers
Coordinates and processes consignment inventory audits and home consignment inventory audits

What we offer

Comprehensive medical, dental, and vision insurance plans
Access to company sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for both birthing and non-birthing parents
Competitive 401(k) plan with company match that vest immediately
Financial planning services
Corporate discount programs for goods and services
Generous paid time off
Flexible work hours
Flexible work arrangement options

Fulltime

Physician Support Representative III

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required

Job Responsibility

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
Serves as primary contact for provider(s)
Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
Finds missing orders and sends them for review and approval
Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims
Manages provider(s) documentation and information

Fulltime

Regional Physician Support Representative III

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required

Job Responsibility

Performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs
Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support
Serves as primary contact for provider(s)
Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
Chooses and recommends among competing demands
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing time and effort of providers
Finds missing orders and sends them for review and approval
Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow-up actions based on provider’s patient notes
Composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature

Parttime

Physician Support Representative III

Performs complex secretarial and administrative duties in a fast-paced environme...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years of relevant experience required
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required

Job Responsibility

Serves as primary contact for provider(s)
Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
Finds missing orders and sends them for review and approval
Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims
Manages provider(s) documentation and information
Composes and types of non-routine correspondence providing factual information
Arranges travel, conference registration, and hotel accommodations

Fulltime

Physician Support Representative III

Performs complex secretarial and administrative duties in a fast-paced environme...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required

Job Responsibility

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
Serves as primary contact for provider(s)
Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
Chooses and recommends among competing demands
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
Finds missing orders and sends them for review and approval
Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature

Fulltime

Physician Support Representative III

Performs complex secretarial and administrative duties in a fast-paced environme...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required

Job Responsibility

Serves as primary contact for provider(s)
Manages provider(s) calendar and prioritizes appointments and meetings
Examines the clinical schedule(s) to identify opportunities for optimizing provider time
Finds missing orders and sends them for review and approval
Anticipates needs of insurance companies for referrals and prior authorizations
Applies provider preferences and protocols for follow-up actions
Composes, edits, and obtains signatures for non-routine letters for appeals on denied claims
Manages provider(s) documentation and information
Composes and types non-routine correspondence
Arranges travel, conference registration, and hotel accommodations

Fulltime

Physician Support Representative III

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.47 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years of relevant experience required
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required

Job Responsibility

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
Serves as primary contact for provider(s)
Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
Finds missing orders and sends them for review and approval
Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature
Manages provider(s) documentation and information

Fulltime

Physician Support Representative III

Performs complex secretarial and administrative duties in a fast-paced environme...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required

Job Responsibility

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
Serves as primary contact for provider(s)
Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
Finds missing orders and sends them for review and approval
Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims
Manages provider(s) documentation and information

Fulltime

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Surgical Support Representative

Job Description

Job Responsibility

Requirements

What we offer

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Surgical Support Representative

Surgical Support Representative

Physician Support Representative III

Regional Physician Support Representative III

Physician Support Representative III

Physician Support Representative III

Physician Support Representative III

Physician Support Representative III

Physician Support Representative III

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