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KARL STORZ Logo KARL STORZ · Sales

Surgical Operational Efficiency Specialist

United States, Austin Employment contract 20.19 - 29.88 USD / Hour · Job Posted May 04, 2026
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Job Description

Be the Trusted Expert Behind Successful Surgical Procedures. KARL STORZ is seeking a Surgical Operational Efficiency Specialist (SOES) to support our customers in the Austin, TX area. This highly visible, hands‑on role places you directly in hospital environments—supporting surgeons, nurses, sterile processing, and biomedical teams to ensure minimally invasive surgical (M.I.S.) equipment is always ready when it matters most. As an integral member of the KARL STORZ Service team, you’ll manage, maintain, and troubleshoot surgical instruments, video systems, and integrated OR (OR1®) technology—helping surgical teams focus on patient care, not equipment challenges. This role is also a proven stepping‑stone for internal career growth into Sales, Marketing, Leadership, and other advancement opportunities within KARL STORZ.

Job Responsibility

  • Provide face‑to‑face support in the OR, Sterile Processing (SPD), and Biomed departments
  • Manage and perform preventive maintenance on endoscopy and M.I.S. equipment, ensuring readiness and documentation of functionality
  • Monitor equipment condition, usage, and performance
  • facilitate repair and exchange transactions
  • Track and manage repair and replacement costs within an assigned account budget
  • Deliver training and education for OR, SPD, and hospital support teams
  • Design and implement process improvements to increase efficiency and reduce repair expenses
  • Identify opportunities to minimize instrument damage and related costs
  • Capture and document detailed device usage and repair data
  • Support implementation and adoption of reusable M.I.S. products, from training through procedural support
  • Communicate effectively with a wide range of hospital and internal stakeholders
  • Perform complex, time‑sensitive tasks independently in fast‑paced, high‑pressure environments
  • In some accounts, assist with transporting, cleaning, and packaging instruments after use
  • Participate in broader operational initiatives focused on cost reduction and added customer value

Requirements

  • High School Diploma or equivalent with relevant experience
  • Ability to work independently with minimal supervision
  • Strong interpersonal, verbal, and written communication skills
  • Comfort working in hospital and surgical environments
  • Ability to lift, push, or pull up to 25 lbs
  • Willingness to participate in a rotating on‑call schedule

Nice to have

  • 2–4 years of experience in: Surgical Technology
  • Sterile Processing / Central Sterile
  • Medical device sales, service, or healthcare operations
  • Higher education or degree preferred

What we offer

  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • includes maternal/paternal leave, adoption, and fostering of a child
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition pre-imbursement up to $5,250 per year
  • Fitness reimbursement of up to $200 annually
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