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Atlas Healthcare Partners Logo Atlas Healthcare Partners · Customer Service

Surgery Scheduling Representative – Ambulatory Surgery Center

United States, Phoenix Employment contract 19.23 - 24.04 USD / Hour · Job Posted June 10, 2026
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Job Description

This position is responsible for acting as a customer-oriented liaison between physician offices and the surgery center. The primary functions include scheduling surgical procedures using a computerized scheduling system and entering all applicable patient demographic and billing information into the system.

Job Responsibility

  • Coordinates case times for elective procedures in a computerized scheduling system
  • Verifies and reviews physician privilege status prior to scheduling
  • Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information
  • May acquire and maintain physician preference information and staff roster
  • Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies they are current
  • Orders previous medical records for the day of the procedure, when necessary
  • Types and prints physician orders for multiple physicians and departments
  • Schedules and maintains physician block time, and block time releases in partnership with CEO and BD to optimize schedule
  • Enters physician’s orders for lab, blood bank, medical imaging, and cardiology
  • Enters results of diagnostic tests, patient registration information and patient charges
  • Compiles data and prepares statistical reports for management
  • Organizes and/or prioritizes case volume growth initiatives
  • Works with internal Atlas team members and the CEO to identify growth opportunities and mitigate threats to poor customer service experienced by the physician offices
  • Performs physician office site visits with the Business Development team to build customer relationships and address any service concerns they have
  • Executes and documents all activities specified in the Scheduler’s initiative
  • Participates in quarterly business development strategic meetings
  • Acts as a patient liaison to the surgery center
  • Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures
  • Acts as a liaison among nursing, physicians and staff to relay patient data
  • Screens requests for patient information and refers to appropriate staff
  • Other duties deemed necessary by the CEO in order to ensure the highest levels of customer service for the physicians, their offices, and all surgery center staff
  • Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards
  • Provides all customers with an excellent service experience by consistently demonstrating our core behaviors each and every day

Requirements

  • High school diploma or GED required
  • Must possess excellent organizational skills, as well as effective human relations and communication skills
  • Requires effective teamworking skills and the ability to meet deadlines and productivity standards
  • The position requires knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems
  • Must possess the ability to maintain accurate statistical records, gather data, and produce reports

Nice to have

  • College degree preferred
  • Additional related education and/or experience preferred
  • Possesses skills and abilities typically attained with 2 years of medical clerical experience
  • preferably in an acute care environment, central scheduling or physician office setting
  • Knowledge of medical terminology, payor contract terms and processes

What we offer

  • Top of the industry health and dental benefits
  • Matching retirement package
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