Surgery Scheduler Job at Aquent (PALO ALTO)

Surgery Scheduler

Aquent

Location:
United States , PALO ALTO

Category:
Office Administration

Contract Type:
Not provided

Salary:

35.81 - 38.96 USD / Hour

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Job Description:

Are you ready to be the welcoming face and the organizational backbone of a dynamic clinical environment? We are seeking a highly motivated and detail-oriented individual to join a dedicated team, where your administrative expertise will directly contribute to seamless patient experiences and efficient clinic operations. This role is crucial in ensuring that every patient's journey, from initial contact to appointment scheduling, is handled with care and precision, directly impacting their access to vital healthcare services.

Job Responsibility:

Serve as the primary point of contact for patients, warmly greeting and assisting them with inquiries regarding appointments, payments, and schedules
Manage a multi-line phone system, expertly screening and routing calls, and accurately taking messages for clinical staff and providers
Ensure all necessary patient verifications and authorizations are complete prior to their appointments, facilitating a smooth intake process
Act as a vital liaison between patients and providers, communicating scheduling preferences and responding promptly to urgent patient needs
Provide essential support to providers and patients by utilizing reference documents and tools to address inquiries and streamline processes
Execute various administrative tasks, including maintaining accurate information and paging directory databases, and processing internal forms efficiently
Master the functionality of the telephone system and electronic medical records systems to perform all assigned job tasks with precision
Consistently meet and exceed organizational and departmental service standards, contributing to a high-quality patient experience
Respond to non-clinical patient inquiries and messages, escalating complex issues to appropriate personnel when necessary
Efficiently manage and distribute faxes, mail, and maintain organized filing of clinic-specific documentation

Requirements:

High School Diploma or GED
Proficiency in medical terminology
Previous surgery scheduling experience is required
Demonstrated knowledge of computer systems and software relevant to administrative functions
Exceptional verbal and written communication skills, appropriate for a professional healthcare setting
Proven ability to deliver outstanding customer service, solve problems effectively, and manage multiple priorities in a fast-paced environment
Familiarity with Windows-based office software, computers, and operating systems
Adeptness at adjusting communication style to meet the needs and understanding level of diverse individuals
Ability to maintain composure and effectiveness in stressful situations

What we offer:

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match
free online training through Aquent Gymnasium

Additional Information:

Job Posted:
April 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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