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We are looking for an organized and detail-oriented Surgery Scheduler to join our team in Plainville, Massachusetts. This Contract to permanent position involves coordinating surgical procedures across multiple facilities while maintaining exceptional customer service standards. The ideal candidate will thrive in a dynamic environment, handling shifting priorities and working closely with physicians to ensure seamless scheduling processes.
Job Responsibility:
Coordinate surgical schedules for multiple hospitals and a surgical center, including in-office procedures
Manage the booking process, ensuring accuracy and timeliness
Provide patients with necessary paperwork and guide them through the preparation process
Obtain required authorizations and approvals for scheduled procedures
Collaborate directly with three physicians, including one specialist and two non-specialists, to clarify scheduling needs and address questions
Adapt to shifting priorities and site-specific requirements to meet daily operational demands
Ensure compliance with all scheduling protocols and guidelines
Maintain accurate records and utilize Epic EMR for scheduling and documentation
Deliver exceptional customer service to patients and medical staff
Communicate effectively with team members to ensure smooth coordination of surgical procedures
Requirements:
Proven experience in patient scheduling or surgery scheduling within a healthcare setting
Familiarity with medical insurance verification and authorization processes
Proficiency in using Epic EMR or similar electronic medical record systems
Strong attention to detail to ensure accuracy across multiple sites and procedures
Excellent customer service and communication skills
Ability to manage shifting priorities and handle a dynamic workload
Experience working directly with physicians to coordinate schedules and resolve queries
Nice to have:
Knowledge of medical terminology and surgical procedures is preferred
What we offer:
medical, vision, dental, and life and disability insurance