SureView Systems (SVS) System Administrator Job at M.C. Dean, Inc (Austin)

Job Description

The Security Systems Application Specialist (Sys Admin 1) is a key member of the global technology team responsible for building and maintaining enterprise technology application systems.

Job Responsibility

Programming various technology application systems by adding devices and configuring for operation
Collaborate closely with cross-functional teams, including other SA’s and project managers
Providing system support to the Integrators/Technicians in the field during deployment
Commissioning/testing support at the software level for the field teams
Monitoring operational systems for errors and alerts
Troubleshooting, adding, configuring, and removing various technologies related to access control, intrusion detection, emergency, video, and other security systems
Document daily functions and troubleshooting process to create or revise playbooks
Provide assistance to end users in accessing and using IT systems
Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
document troubleshooting steps prior to completing ticket and or escalating to next level of support
Monitor Enterprise system status for problems such as network outages and or degraded services
provide initial troubleshoot notify proper Sr. Level administrators when required
Support daily operations to include monitoring and reviewing system logs
Performs root cause analysis on significant issues at appropriate level of support
Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology
Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences

Requirements

Ability to travel up to 25%
BS degree and 0+ Years of progressive experience or HS Diploma or Equivalent and 6+ Years of progressive experience
system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
Demonstrated understanding of Windows patching and vulnerability remediation
Basic knowledge of large-scale networking, VLANS and routing
Requires reliable attendance at customer site during work hours required by customer
Requires the ability to work flexible shifts that include nights, weekends and holidays as needed
Requires minimum of IAT Level II certification (e.g., Security+)
Demonstrated background working with multidisciplinary teams
Demonstrated time management and organization skills to meet deadlines and quality objectives
Able to use MS Excel, Word, Visio, and PowerPoint

What we offer

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement
Open and transparent communication with senior leadership as well as local office management

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SureView Systems (SVS) System Administrator

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