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Supv, Onsite Services

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W. W. Grainger

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Location:
United States , Plymouth

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

73400.00 - 122300.00 USD / Year
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Job Description:

The Supervisor Onsite Services leads a team and oversees all Onsite services (KeepStock - our customer managed inventory solution) within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve.

Job Responsibility:

  • Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
  • Select, coach, and retain a diverse team
  • Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement
  • Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering
  • Ensure proper solutions and resources are being offered/deployed to customers
  • Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites
  • Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities
  • Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators

Requirements:

  • 3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience
  • Understanding of financial and economic concepts to perform the P&L tasks
  • Situational leadership experience in a matrixed environment and lead others not directly within span of control
  • Experience building and sustaining partnerships and teams
  • Strength in process improvement, ownership and control and project management
What we offer:
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
  • 6 free sessions each year with a licensed therapist
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
  • 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts
  • Tuition reimbursement
  • Student loan refinancing
  • Free access to financial counseling, education, and tools
  • Maternity support programs
  • Nursing benefits
  • Up to 14 weeks paid leave for birth parents
  • Up to 4 weeks paid leave for non-birth parents

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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