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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Supporter Experience Executive

United Kingdom, Rugby Employment contract 12.60 GBP / Hour · Job Posted January 04, 2026
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Job Description

This role will provide a first-class experience to the charities supporters via all channels of communication, dealing with their enquiries or complaints efficiently and responsibly. The role will manage multiple mailboxes, obtain and evaluate relevant information, and maintain supporters' contact records in the database. The Executive will develop rapport with supporters to increase their loyalty to the cause and retain or increase their support, process and acknowledge donations and provide administrative and fulfilment support to all fundraising campaigns and events.

Job Responsibility

  • Provide a first-class experience to the charities supporters via all channels of communication, dealing with their enquiries or complaints efficiently and responsibly
  • Manage multiple mailboxes, obtain and evaluate relevant information, and maintain supporters' contact records in the database
  • Develop rapport with supporters to increase their loyalty to the cause and retain or increase their support
  • Process and acknowledge donations
  • Provide administrative and fulfilment support to all fundraising campaigns and events

Requirements

  • Customer service experience through multiple communication channels, including face to face, live chat and phone
  • Experience of using Microsoft 365 suite
  • Knowledge of customer/supporter service principles and practices
  • Comfortable working in a fast paced, changing, dynamic environment
  • Knowledge of data protection principles
  • Ability to showcase good personal & professional organisation

What we offer

  • Enhanced annual leave, with even more added as your service grows
  • Additional annual leave purchase options
  • Core working hours 10:00am – 15:00 pm
  • Enhanced sick pay
  • Life assurance
  • Blue Light Card eligibility and access to generous discount schemes
  • A supportive, purpose-driven team
  • Access to our comprehensive Employee Assistance Programme
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