Supporter Engagement Manager Job at 360 Resourcing Solutions (Barnet)

Supporter Engagement Manager

The Supporter Engagement Manager leads CBM Australia’s supporter relationships t...

Location

Australia , Richmond

Salary:

Not provided

CBM Australia

Expiration Date

Until further notice

Requirements

A minimum of 3–5 years’ experience leading supporter engagement, contact centre, or telemarketing teams within a fundraising or customer engagement environment
Demonstrated experience managing inbound supporter service operations and outbound campaign delivery
Proven capability managing external telemarketing or contact centre partners, including QA and performance reporting
Strong understanding of fundraising compliance, privacy principles, PCI standards and ethical standards
Strong analytical skills with the ability to interpret supporter feedback, satisfaction data and performance metrics
Excellent communication skills – verbal and written
Fundraising or not-for-profit sector experience (essential)
CRM platform experience (e.g. Salesforce, Blackbaud)
Commitment to and ability to demonstrate CBM Australia’s values and behaviours
Enthusiasm for the mission of CBM Australia and alignment/comfort with being part of a faith-based organisation

Job Responsibility

Lead the development and execution of CBM Australia’s supporter engagement and experience strategy, with accountability for supporter satisfaction and NPS outcomes
Champion the voice of the supporter across the organisation, synthesising feedback and insights to inform fundraising strategy, campaigns, and product development
Lead, coach, and develop the Supporter Relationships Team, including performance management, capability building, and workforce planning
Oversee inbound supporter service operations across phone, email and digital channels, ensuring service quality, responsiveness and supporter-centred practice
Design and implement engagement frameworks and call strategies across retention, reactivation, acquisition support and donor care programs
Lead outbound calling programs aligned with fundraising priorities, including retention, reactivation, arrears recovery and campaign support
Manage external telemarketing partner relationships, including campaign set-up, quality assurance, performance monitoring and compliance
Partner across Fundraising, Acquisition & Growth, Regular Giving, Data & Insights and Marketing teams to align supporter experience with campaign and lifecycle strategies
Ensure compliance with fundraising regulations, privacy legislation, PCI standards and ethical fundraising principles
Contribute to innovation and continuous improvement across supporter service, technology and engagement practices

What we offer

5 weeks of annual leave
Salary packaging benefits up to $15,900 for eligible household expenses + up to $2,650 for meals and entertainment
Flexible working arrangements
35 hour work week
Paid parental leave
Confidential and free access to our Employee Assistance Program for team members and their family
Opportunities for professional growth
A collaborative and inclusive work environment that priorities employee wellbeing

Fulltime

Supporter Engagement Manager

An exciting opportunity to join our MarComms team as a Supporter Engagement Mana...

Location

United Kingdom , Rugby

Salary:

32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in supporter or customer journey mapping, marketing automation, or CRM-driven engagement strategies
Strong knowledge of DotDigital or similar marketing automation platforms
A data-driven mindset, with the ability to analyse supporter behaviour and optimise journeys accordingly
Experience in personalisation, segmentation, and multi-channel engagement
A creative thinker who understands the balance between driving revenue and delivering exceptional supporter experiences

Job Responsibility

Develop, design and implement automated marketing journeys and emails campaigns that enhance supporter engagement and retention
Manage the end-to-end process of fundraising event delivery through our events platform Funraisin’, including liaising with the third-party provider
Stakeholder management is essential as the role will involve co-ordinating projects which require a collaborative approach
Performance Analysis and Reporting: Track, analyse, and report on digital marketing performance, using data insights to refine and optimise strategies
Compliance and Best Practices: Ensure all digital activities are compliant with data protection and safeguarding regulations and uphold best practices in digital marketing

What we offer

Enhanced annual leave, with even more added as your service grows
Additional annual leave purchase options
Core working hours 10:00am – 15:00 pm
Enhanced sick pay
Life assurance
Blue Light Card eligibility and access to generous discount schemes
A supportive, purpose-driven team
Access to our comprehensive Employee Assistance Programme

Fulltime

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Sr. Manager, Product Manager, Commercial Forward Impact Engineering & Engagement Team

The Commercial Forward Impact Engineering and Engagement Product Manager drives ...

Location

Greece; United Kingdom; Turkey , Thessaloniki Chortiatis; Walton Oaks; Istanbul

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, or related discipline
7+ years of experience including product or program management, and preferably exposure to rapid prototyping, MVP development, or agile delivery
Demonstrated success in contributing to MVP launches and improving products through iterative feedback cycles
Strong understanding of lean product development, agile frameworks, and user‑centered design
Experience working in fast‑paced environments where adaptability and rapid execution are essential
Strong analytical skills with the ability to interpret data and use insights to inform product direction
Excellent communication, collaboration, and storytelling skills to align teams and stakeholders
Proven ability to support cross‑functional teams and navigate ambiguity while driving progress

Job Responsibility

Aid in the development of AI and data-driven digital products through rapid prototyping and MVP-first approaches to validate concepts and accelerate time-to-value
Define and communicate a clear product vision and strategy that prioritizes speed, experimentation, and learning through iterative delivery
Collaborate closely with cross-functional teams—including engineering, design, and business stakeholders—to quickly test hypotheses and refine product direction based on user feedback and data
Establish and manage a lean product roadmap focused on delivering high-impact features with minimal viable scope, while maintaining flexibility to pivot based on insights
Drive agile ceremonies and sprint planning with a focus on short cycles, fast feedback loops, and continuous improvement
Champion a culture of experimentation, encouraging A/B testing, user research, and analytics to inform product decisions
Ensure MVPs are scalable and extensible, laying the groundwork for future enhancements while meeting immediate business needs
Oversee the creation of user stories, prototypes, and wireframes that reflect user-centric design principles and solve real-world problems
Manage stakeholder expectations by clearly communicating trade-offs, timelines, and outcomes of MVP launches
Foster a team environment that embraces ambiguity, adapts quickly to change, and thrives on delivering tangible results in compressed timeframes

Fulltime

Partner Engagement Manager - London Wholesale

Job Summary: Jointly manage broker facilities, ensuring robust governance, compl...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Good understanding of the drivers of insurance markets
Good understanding of the financial drivers of insurance companies
Ability to think through the long-term impact of potential options
Use of various analysis and strategic frameworks to enable opportunities to be researched and assessed
Proven experience with client service
The ability to establish close working relations with a range of professionals who operate under constant time pressure
Ability to negotiate and influence at all levels
Strong communication skills, both verbal and written
Strong organisation skills with the ability to manage own time, meet deadlines and prioritise
Excellent database interrogation capabilities with the ability to drive meaningful insights

Job Responsibility

Jointly manage broker facilities, ensuring robust governance, compliance, and adherence to acquisition cost protocols
Collaborate with underwriters and brokers to negotiate and secure renewals and identify new facility opportunities
Champion Beazley's position as a leading specialty insurer
Produce RFP responses within deadline
Maintain facility pipelines and prepare for upcoming renewals
Compile facility RAG document on a bi-annual basis and ensure appropriate remediation actions
Update facility process document when necessary and cascade internally
Work with Finance and CUO office to track acquisition costs
Provide updates for relevant committees within Beazley
Serve as a relationship manager support for wholesale brokers

Fulltime

Local Payer Engagement Manager

As Local Payer Engagement Manager, you will activate and localise Coloplast’s pa...

Location

United Kingdom , Peterborough

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Confident communicator and relationship-builder with strong storytelling and stakeholder management skills
Comfortable translating complex clinical, economic and operational data into clear, compelling messages tailored to local payer audiences
Experience developing engagement campaigns, communication materials or marketing tools is essential
Ability to build credibility with senior NHS stakeholders

Job Responsibility

Activate and localise Coloplast's payer value proposition
Build tailored engagement strategies aligned to ICB priorities such as pathway redesign, outcomes improvement and system sustainability
Develop deep insight into local commissioning landscapes
Segment payers and design targeted campaigns that resonate with decision-makers
Lead the creation of local payer-focused campaigns
Strengthen Coloplast's presence at key local and national forums
Provide critical payer insight to support tenders and service proposals

Fulltime

Omnichannel Engagement Manager

The postholder will lead the design and execution of integrated, data-driven eng...

Location

United Kingdom , Maidenhead

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

5–7 years’ experience in the pharmaceutical industry
Demonstrable experience in omnichannel or multichannel marketing within a UK pharmaceutical or medtech organisation
Strong knowledge of UK pharmaceutical regulations, including the ABPI Code of Practice, GDPR, and MHRA guidance
Experience using CRM systems, marketing automation platforms, and analytics tools
University degree or higher qualification in a relevant field (or equivalent professional experience)
Proven experience designing, planning, and delivering omnichannel/digital marketing campaigns, including measurement and reporting of analytics and KPIs
Experience managing operational processes critical to omnichannel marketing in pharma (e.g., Closed-Loop Marketing, Customer Engagement Orchestration, Brand Planning, CME plan development)
Strong understanding of customer engagement channels, including: Web and UX design principles, Website development and content management, Email marketing and campaign management systems, Remote interaction tools, Interactive detail aids and compliant field communications
Strong project management skills, including management of stakeholders, budgets, vendors, and cross-functional teams
Excellent stakeholder management and collaboration skills

Job Responsibility

Support the planning, development, coordination, implementation, and evolution of the Omnichannel Customer Engagement (OCE) strategy and programmes
Develop and refine OCE processes and technological solutions
Manage digital platforms and tools supporting cross-functional initiatives
Support the development and execution of campaigns, including asset creation aligned with brand objectives and CSL OCE strategy
Advise local Brand and customer-facing teams on OCE topics and enable effective use of OCE tools
Measure and monitor local OCE effectiveness using defined KPIs
Ensure understanding of and adherence to legal and compliance requirements for OCE activities
Act as the key affiliate contact for Global OCE, fostering best-practice sharing and supporting capability building at both global and local levels
Actively participate in the Brand Plan co-creation process with cross-functional teams
Ensure the team remains up to date with state-of-the-art digital resources and best-in-class practices within and beyond the pharmaceutical industry

Fulltime

Creative Freelance Engagement Manager

Creative Freelance Engagement Manager at Norwich Theatre. A new position respond...

Location

United Kingdom , Norwich

Salary:

36375.00 GBP / Year

360 Resourcing Solutions

Expiration Date

June 15, 2026

Requirements

Strong knowledge of the cultural sector
ideally with lived experience as a freelancer

Job Responsibility

Shaping how Norwich Theatre works with freelancers
ensuring the approach is supportive, consistent, and aligned with best practice in a fast-paced theatre environment

What we offer

25 days holiday
public holidays
birthday off
inclusive culture focused on wellbeing and happiness
commitment to personal and professional development
discounts on a range of food, drink and theatre tickets
access to My Discounts employee discount scheme (savings on retail, gyms, travel, utilities and more)

Fulltime

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Supporter Engagement Manager

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