CrawlJobs Logo

Supporter Engagement Manager

CBM Australia

Location Icon

Location:
Australia , Richmond

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Supporter Engagement Manager leads CBM Australia’s supporter relationships team and the supporter engagement and experience function, with strategic accountability for supporter satisfaction, Net Promoter Score (NPS) or similar measures, and voice of the supporter insights across the Fundraising, Insights & Growth team. The role drives personalised engagement programs, oversees inbound supporter service operations, and ensures supporter feedback informs campaign strategy and product development.

Job Responsibility:

  • Lead the development and execution of CBM Australia’s supporter engagement and experience strategy, with accountability for supporter satisfaction and NPS outcomes
  • Champion the voice of the supporter across the organisation, synthesising feedback and insights to inform fundraising strategy, campaigns, and product development
  • Lead, coach, and develop the Supporter Relationships Team, including performance management, capability building, and workforce planning
  • Oversee inbound supporter service operations across phone, email and digital channels, ensuring service quality, responsiveness and supporter-centred practice
  • Design and implement engagement frameworks and call strategies across retention, reactivation, acquisition support and donor care programs
  • Lead outbound calling programs aligned with fundraising priorities, including retention, reactivation, arrears recovery and campaign support
  • Manage external telemarketing partner relationships, including campaign set-up, quality assurance, performance monitoring and compliance
  • Partner across Fundraising, Acquisition & Growth, Regular Giving, Data & Insights and Marketing teams to align supporter experience with campaign and lifecycle strategies
  • Ensure compliance with fundraising regulations, privacy legislation, PCI standards and ethical fundraising principles
  • Contribute to innovation and continuous improvement across supporter service, technology and engagement practices

Requirements:

  • A minimum of 3–5 years’ experience leading supporter engagement, contact centre, or telemarketing teams within a fundraising or customer engagement environment
  • Demonstrated experience managing inbound supporter service operations and outbound campaign delivery
  • Proven capability managing external telemarketing or contact centre partners, including QA and performance reporting
  • Strong understanding of fundraising compliance, privacy principles, PCI standards and ethical standards
  • Strong analytical skills with the ability to interpret supporter feedback, satisfaction data and performance metrics
  • Excellent communication skills – verbal and written
  • Fundraising or not-for-profit sector experience (essential)
  • CRM platform experience (e.g. Salesforce, Blackbaud)
  • Commitment to and ability to demonstrate CBM Australia’s values and behaviours
  • Enthusiasm for the mission of CBM Australia and alignment/comfort with being part of a faith-based organisation
What we offer:
  • 5 weeks of annual leave
  • Salary packaging benefits up to $15,900 for eligible household expenses + up to $2,650 for meals and entertainment
  • Flexible working arrangements
  • 35 hour work week
  • Paid parental leave
  • Confidential and free access to our Employee Assistance Program for team members and their family
  • Opportunities for professional growth
  • A collaborative and inclusive work environment that priorities employee wellbeing

Additional Information:

Job Posted:
April 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
CBM Australia - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Supporter Engagement Manager

Client Support & Engagement Specialist

Are you passionate about helping clients thrive? Love working in a fast-paced, p...
Location
Location
United Kingdom , London
Salary
Salary:
18.00 - 20.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years' experience in Client Success, Support, or Relationship Management
  • Strong communication skills - written, verbal, and interpersonal
  • Proactive mindset with great problem-solving skills
  • Confidence using PowerPoint and Excel
  • Ability to juggle multiple clients and priorities with ease
  • A love for learning new tools and working in a fast-paced environment
Job Responsibility
Job Responsibility
  • Manage a portfolio of clients, driving employee engagement across programmes
  • Own and resolve client queries, working closely with frontline customer service
  • Understand client goals and tailor support to meet their needs
  • Create and edit content for campaigns and engagement initiatives
  • Host calls and webinars to educate clients on programme usage
  • Troubleshoot issues and identify opportunities to boost engagement
  • Collaborate with the London-based Account Director to deliver outstanding results
What we offer
What we offer
  • Be part of a vibrant, supportive team
  • Make a real impact and grow your career
  • Enjoy flexible remote working
  • Potential to go permanent
  • Fulltime
Read More
Arrow Right

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...
Location
Location
United States , New York
Salary
Salary:
150000.00 - 180000.00 USD / Year
evolutioniq.com Logo
EvolutionIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
  • Ability to balance client needs with budget and capacity
  • Effective communication skills across teams with both technical and non-technical people
  • along with strong ability to communicate complex problems
  • Proficiency in data analysis and manipulation with Excel and other analytical tools
  • Background working with data, as an analyst, consultant, or in a client management capacity
  • Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
  • Ability to handle the ups and downs of early startup life
  • Enthusiasm for team work and pair work
  • Kind, empathetic, polite and professional
Job Responsibility
Job Responsibility
  • Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
  • Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
  • Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
  • Support other business and operational development initiatives, as required
  • Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
  • Weekly status updates and escalate project risks to clients and the delivery team
  • Document client business rules, requirements and processes and ensure proper configuration of the platform
What we offer
What we offer
  • Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
  • Additional family, wellness, and pet benefits
  • Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
  • Flexible schedule for new parents returning to work
  • Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
  • $1,000/year for each employee for professional development
  • Opportunities for tuition reimbursement
  • Annual bonus plan
  • Company equity plan (RSUs)
  • Fulltime
Read More
Arrow Right

Senior Strategic Engagement Manager

The Atlassian Advisory Services team is a globally distributed group of dedicate...
Location
Location
United States , San Francisco; Austin; New York; Seattle
Salary
Salary:
129800.00 - 208400.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience within SaaS companies
  • 5+ years of Services or Success customer-facing roles
  • Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
  • Customer discovery/value realization skills
  • Experience identifying and interpreting themes from customer data
  • Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
  • Experience helping an organization adopt an Atlassian product or similar product
  • Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting
Job Responsibility
Job Responsibility
  • Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
  • Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer
  • Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
  • Facilitate a deeper level of engagement with Advisory Services customers
  • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Senior Community Engagement Manager

The Airbnb Community team is looking for an experienced Community Engagement pro...
Location
Location
Italy , Milan
Salary
Salary:
Not provided
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Community Management or Consulting, Strategy, Innovation, Operations, Project Management
  • Strong strategic project management skills with experience leading programs and processes
  • Ability to approach Community through a strategic business lens and align Community goals with business goals
  • Entrepreneurial, solution oriented, growth mindset
  • Highly autonomous and self-driven
  • Strong verbal communication and interpersonal skills
  • Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
  • Passion for Airbnb, our Hosts, and the mission of the company
  • Fluent in Italian and English. Excellent written and oral communication skills
  • Based in Milan (strong preference)
Job Responsibility
Job Responsibility
  • Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory
  • Lead Community growth, engagement and impact projects and initiatives from planning to delivery
  • Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
  • Collaborate across functions to drive meaningful impact within Airbnb and its Host Community
  • Coordinate the activities of 2 team members on an interim basis
  • Develop and test new methods for growing our host communities across Italy
  • Identify new approaches to recruit, onboard and manage new community leaders
  • Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
  • Support global Community Engagement Programming and evolve for local language and needs
  • Organize and lead effective Community events, both online and in-person
Read More
Arrow Right

Youth Engagement Support Officer

Working alongside the Youth Engagement Coordinator you will contribute to variou...
Location
Location
Australia , Milton
Salary
Salary:
Not provided
yourtown.com.au Logo
yourtown
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 year of practical or job-related experience in a similar field to meet role requirements
  • High school certificate or school certificate plus formal vocational or craft skills
  • Strong willingness to learn and develop new skills
  • Excellent organisational and time-management abilities, with the capacity to manage multiple tasks and deadlines
Job Responsibility
Job Responsibility
  • Project Collaboration and Execution - Assisting the youth engagement coordinator in planning and managing exciting projects
  • Youth Support and Communication - Engaging with other young people through direct communication, including responding to inquiries and supporting their involvement in ongoing projects
  • Administrative and Project Management Support - Assist with scheduling, progress tracking, and coordinating resources for youth engagement projects
What we offer
What we offer
  • Opportunity for flexible working arrangements
  • Access to Paylab to help you save on everyday items
  • Opportunities for internal and external professional development
  • Free access to LinkedIn Learning including over 16,000 learning modules
  • A genuine focus on employee health and wellbeing
  • yourWellness program includes free access to Calm & Centr Apps
  • Access to free and confidential counselling sessions for you and members of your immediate family
  • Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
Read More
Arrow Right

Supporter Acquisition Manager

As a key member of the Fundraising & Communications division, you will lead the ...
Location
Location
United Kingdom , London
Salary
Salary:
45000.00 - 48000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of managing large customer or supporter recruitment budgets
  • A thorough understanding of the principles of direct and digital marketing, customer or supporter development and supporter or customer care
  • Experience in developing and overseeing acquisition campaigns for a diverse range of audiences
  • Experience of reviewing, developing and delivering integrated strategic supporter journeys, with experience of overseeing the development of direct response creative, copy and design
  • Key stakeholder engagement skills
  • End-to-end project management experience
  • Innovation experience including product development
  • Experience of working with a range of fundraising channels and suppliers
  • You lead by example and are both a results driven and empathetic leader
  • You enjoy building relationships with a diverse range of stakeholders and colleagues
Job Responsibility
Job Responsibility
  • Develop & deliver a long-term supporter acquisition strategy which aligns with the wider Fundraising & Communications strategy to create growth
  • Leading acquisition budgeting and forecasting by working with internal and external stakeholders to determine opportunities for investment and expected returns
  • Projecting long-term ROIs and planning and modelling supporter journeys
  • Establishing KPIs, monitoring, analysing and reporting them across campaigns
  • Collaborating on integrated campaign planning to maximise the value of owned, earned and paid media together for fundraising outcomes
  • Tendering for key supplier partners and negotiating cost-effective contracts
  • Overseeing creative design and production for all supporter acquisition activity
  • Liaise with the Content Producer to ensure we have strong content for acquisition
  • Monitoring acquisition activity on a regular basis and working with partners and internal colleagues to optimise activity to secure the best possible returns
  • Overseeing a portfolio of supplier partners and ensuring their excellent management
What we offer
What we offer
  • 25 days annual leave increasing with service + bank holidays
  • Life assurance x4 annual salary
  • EAP programme
  • Flexi-time
  • Matched employer contribution pension scheme up to 10%
  • Interest free season ticket loan
  • Cycle to work scheme
  • Free eye tests
  • Fulltime
Read More
Arrow Right

Engagement Manager

We are on a bold mission to create the best software services offering in the wo...
Location
Location
India , Coimbatore
Salary
Salary:
Not provided
techjays.com Logo
techjays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Client Relationship Management
  • Project & Delivery Oversight
  • Account Strategy & Growth
  • Escalation & Risk Management
  • Internal Stakeholder Coordination
  • Communication & Negotiation
  • Project Management Tools (e.g., Jira, Asana)
  • Client Lifecycle Management
  • People Management & Coaching
  • Analytical & Reporting Skills
Job Responsibility
Job Responsibility
  • Own strategic relationships with key clients
  • act as a trusted advisor and escalation point
  • Identify business opportunities and align internal resources to meet client goals
  • Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions
  • Drive continuous improvement in client satisfaction, retention, and growth metrics
  • Analyze account performance data to provide insights and actionable recommendations
  • Collaborate with sales/account managers to identify upsell and cross-sell opportunities
  • Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution
  • Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists
  • Set performance objectives, conduct reviews, and support career development planning
What we offer
What we offer
  • Best in class packages
  • Paid holidays and flexible paid time away
  • Casual dress code & flexible working environment
  • Medical Insurance covering self & family up to 4 lakhs per person
Read More
Arrow Right

Manager, Customer Support

As a Manager of Customer Support, you’ll be a vital leader within the Customer S...
Location
Location
United States , Oakland
Salary
Salary:
123000.00 - 156000.00 USD / Year
everlaw.com Logo
Everlaw
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in a customer support leadership or people management role
  • Experience in defining and driving customer support metrics, with a focus on improving key operational targets like response times
  • Ability to partner with customers to understand requirements and develop proactive support strategies
  • Experience working effectively with Sales and Customer Success organizations to ensure a streamlined and exceptional customer experience
  • Strong collaborator, especially when developing new processes or implementing new support tools and technologies
  • Strong leadership skills, including being engaging, motivating, customer-centric, and self-aware
  • Excellent written and spoken communication skills, coupled with strong critical thinking and problem-solving abilities
  • Authorized to work in the United States without restrictions
Job Responsibility
Job Responsibility
  • Lead and manage a team of Customer Support Specialists providing real-time support to Everlaw clients via phone and email
  • Oversee the day-to-day operations of the team, including managing queue schedules and ensuring adequate coverage for timely customer responses
  • Conduct routine one-on-ones with direct reports and hold quarterly development meetings to set goals and build career pathways
  • Develop strong client relationships to understand support needs and ensure the team's structure and delivery align with customer requirements
  • Identify, track, and meet key client experience metrics, such as first response time, requester wait time, and customer satisfaction (CSAT) scores
  • Review and act on customer feedback gathered from CSAT surveys
  • Collaborate with Customer Experience Operations to design and implement enhanced processes for an industry-leading customer experience
  • Partner with clients, Sales, and Customer Success as needed to effectively drive the resolution of client escalations
  • Cultivate a strong working relationship with the Engineering and Product teams to influence and drive product improvements based on support insights
What we offer
What we offer
  • Medical, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave
  • Approximately 10 days (80 hours) per year of sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Membership to Modern Health to help employees prioritize mental health and wellness
  • Annual allocation for Learning & Development opportunities and applicable professional membership dues
  • Company-sponsored life and disability insurance
  • 401(k) retirement plan with company matching
  • Equity program
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy