Supporter Engagement Manager Job at 360 Resourcing Solutions (Rugby)

Client Support & Engagement Specialist

Are you passionate about helping clients thrive? Love working in a fast-paced, p...

Location

United Kingdom , London

Salary:

18.00 - 20.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

3-5 years' experience in Client Success, Support, or Relationship Management
Strong communication skills - written, verbal, and interpersonal
Proactive mindset with great problem-solving skills
Confidence using PowerPoint and Excel
Ability to juggle multiple clients and priorities with ease
A love for learning new tools and working in a fast-paced environment

Job Responsibility

Manage a portfolio of clients, driving employee engagement across programmes
Own and resolve client queries, working closely with frontline customer service
Understand client goals and tailor support to meet their needs
Create and edit content for campaigns and engagement initiatives
Host calls and webinars to educate clients on programme usage
Troubleshoot issues and identify opportunities to boost engagement
Collaborate with the London-based Account Director to deliver outstanding results

What we offer

Be part of a vibrant, supportive team
Make a real impact and grow your career
Enjoy flexible remote working
Potential to go permanent

Fulltime

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Senior Strategic Engagement Manager

The Atlassian Advisory Services team is a globally distributed group of dedicate...

Location

United States , San Francisco; Austin; New York; Seattle

Salary:

129800.00 - 208400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience within SaaS companies
5+ years of Services or Success customer-facing roles
Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
Customer discovery/value realization skills
Experience identifying and interpreting themes from customer data
Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
Experience helping an organization adopt an Atlassian product or similar product
Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

Job Responsibility

Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer
Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
Facilitate a deeper level of engagement with Advisory Services customers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Community Engagement Manager

The Airbnb Community team is looking for an experienced Community Engagement pro...

Location

Italy , Milan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in Community Management or Consulting, Strategy, Innovation, Operations, Project Management
Strong strategic project management skills with experience leading programs and processes
Ability to approach Community through a strategic business lens and align Community goals with business goals
Entrepreneurial, solution oriented, growth mindset
Highly autonomous and self-driven
Strong verbal communication and interpersonal skills
Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
Passion for Airbnb, our Hosts, and the mission of the company
Fluent in Italian and English. Excellent written and oral communication skills
Based in Milan (strong preference)

Job Responsibility

Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory
Lead Community growth, engagement and impact projects and initiatives from planning to delivery
Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
Collaborate across functions to drive meaningful impact within Airbnb and its Host Community
Coordinate the activities of 2 team members on an interim basis
Develop and test new methods for growing our host communities across Italy
Identify new approaches to recruit, onboard and manage new community leaders
Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
Support global Community Engagement Programming and evolve for local language and needs
Organize and lead effective Community events, both online and in-person

Youth Engagement Support Officer

Working alongside the Youth Engagement Coordinator you will contribute to variou...

Location

Australia , Milton

Salary:

Not provided

yourtown

Expiration Date

Until further notice

Requirements

Minimum 1 year of practical or job-related experience in a similar field to meet role requirements
High school certificate or school certificate plus formal vocational or craft skills
Strong willingness to learn and develop new skills
Excellent organisational and time-management abilities, with the capacity to manage multiple tasks and deadlines

Job Responsibility

Project Collaboration and Execution - Assisting the youth engagement coordinator in planning and managing exciting projects
Youth Support and Communication - Engaging with other young people through direct communication, including responding to inquiries and supporting their involvement in ongoing projects
Administrative and Project Management Support - Assist with scheduling, progress tracking, and coordinating resources for youth engagement projects

What we offer

Opportunity for flexible working arrangements
Access to Paylab to help you save on everyday items
Opportunities for internal and external professional development
Free access to LinkedIn Learning including over 16,000 learning modules
A genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
Access to free and confidential counselling sessions for you and members of your immediate family
Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

Supporter Acquisition Manager

As a key member of the Fundraising & Communications division, you will lead the ...

Location

United Kingdom , London

Salary:

45000.00 - 48000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience of managing large customer or supporter recruitment budgets
A thorough understanding of the principles of direct and digital marketing, customer or supporter development and supporter or customer care
Experience in developing and overseeing acquisition campaigns for a diverse range of audiences
Experience of reviewing, developing and delivering integrated strategic supporter journeys, with experience of overseeing the development of direct response creative, copy and design
Key stakeholder engagement skills
End-to-end project management experience
Innovation experience including product development
Experience of working with a range of fundraising channels and suppliers
You lead by example and are both a results driven and empathetic leader
You enjoy building relationships with a diverse range of stakeholders and colleagues

Job Responsibility

Develop & deliver a long-term supporter acquisition strategy which aligns with the wider Fundraising & Communications strategy to create growth
Leading acquisition budgeting and forecasting by working with internal and external stakeholders to determine opportunities for investment and expected returns
Projecting long-term ROIs and planning and modelling supporter journeys
Establishing KPIs, monitoring, analysing and reporting them across campaigns
Collaborating on integrated campaign planning to maximise the value of owned, earned and paid media together for fundraising outcomes
Tendering for key supplier partners and negotiating cost-effective contracts
Overseeing creative design and production for all supporter acquisition activity
Liaise with the Content Producer to ensure we have strong content for acquisition
Monitoring acquisition activity on a regular basis and working with partners and internal colleagues to optimise activity to secure the best possible returns
Overseeing a portfolio of supplier partners and ensuring their excellent management

What we offer

25 days annual leave increasing with service + bank holidays
Life assurance x4 annual salary
EAP programme
Flexi-time
Matched employer contribution pension scheme up to 10%
Interest free season ticket loan
Cycle to work scheme
Free eye tests

Fulltime

Engagement Manager

We are on a bold mission to create the best software services offering in the wo...

Location

India , Coimbatore

Salary:

Not provided

techjays

Expiration Date

Until further notice

Requirements

Client Relationship Management
Project & Delivery Oversight
Account Strategy & Growth
Escalation & Risk Management
Internal Stakeholder Coordination
Communication & Negotiation
Project Management Tools (e.g., Jira, Asana)
Client Lifecycle Management
People Management & Coaching
Analytical & Reporting Skills

Job Responsibility

Own strategic relationships with key clients
act as a trusted advisor and escalation point
Identify business opportunities and align internal resources to meet client goals
Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions
Drive continuous improvement in client satisfaction, retention, and growth metrics
Analyze account performance data to provide insights and actionable recommendations
Collaborate with sales/account managers to identify upsell and cross-sell opportunities
Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution
Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists
Set performance objectives, conduct reviews, and support career development planning

What we offer

Best in class packages
Paid holidays and flexible paid time away
Casual dress code & flexible working environment
Medical Insurance covering self & family up to 4 lakhs per person

Manager, Customer Support

As a Manager of Customer Support, you’ll be a vital leader within the Customer S...

Location

United States , Oakland

Salary:

123000.00 - 156000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a customer support leadership or people management role
Experience in defining and driving customer support metrics, with a focus on improving key operational targets like response times
Ability to partner with customers to understand requirements and develop proactive support strategies
Experience working effectively with Sales and Customer Success organizations to ensure a streamlined and exceptional customer experience
Strong collaborator, especially when developing new processes or implementing new support tools and technologies
Strong leadership skills, including being engaging, motivating, customer-centric, and self-aware
Excellent written and spoken communication skills, coupled with strong critical thinking and problem-solving abilities
Authorized to work in the United States without restrictions

Job Responsibility

Lead and manage a team of Customer Support Specialists providing real-time support to Everlaw clients via phone and email
Oversee the day-to-day operations of the team, including managing queue schedules and ensuring adequate coverage for timely customer responses
Conduct routine one-on-ones with direct reports and hold quarterly development meetings to set goals and build career pathways
Develop strong client relationships to understand support needs and ensure the team's structure and delivery align with customer requirements
Identify, track, and meet key client experience metrics, such as first response time, requester wait time, and customer satisfaction (CSAT) scores
Review and act on customer feedback gathered from CSAT surveys
Collaborate with Customer Experience Operations to design and implement enhanced processes for an industry-leading customer experience
Partner with clients, Sales, and Customer Success as needed to effectively drive the resolution of client escalations
Cultivate a strong working relationship with the Engineering and Product teams to influence and drive product improvements based on support insights

What we offer

Medical, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave
Approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
401(k) retirement plan with company matching
Equity program

Fulltime

Supporter Engagement Manager

360 Resourcing Solutions

Location:
United Kingdom , Rugby

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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