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Supporter Engagement Manager

United Kingdom, Rugby 32000.00 GBP / Year · Job Posted March 05, 2026
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Job Description

An exciting opportunity to join our MarComms team as a Supporter Engagement Manager on a fixed‑term basis, where you’ll play a key role in shaping and strengthening our Supporter Journey and driving forward our Digital Fundraising activity.

Job Responsibility

  • Develop, design and implement automated marketing journeys and emails campaigns that enhance supporter engagement and retention
  • Manage the end-to-end process of fundraising event delivery through our events platform Funraisin’, including liaising with the third-party provider
  • Stakeholder management is essential as the role will involve co-ordinating projects which require a collaborative approach
  • Performance Analysis and Reporting: Track, analyse, and report on digital marketing performance, using data insights to refine and optimise strategies
  • Compliance and Best Practices: Ensure all digital activities are compliant with data protection and safeguarding regulations and uphold best practices in digital marketing

Requirements

  • Experience in supporter or customer journey mapping, marketing automation, or CRM-driven engagement strategies
  • Strong knowledge of DotDigital or similar marketing automation platforms
  • A data-driven mindset, with the ability to analyse supporter behaviour and optimise journeys accordingly
  • Experience in personalisation, segmentation, and multi-channel engagement
  • A creative thinker who understands the balance between driving revenue and delivering exceptional supporter experiences

What we offer

  • Enhanced annual leave, with even more added as your service grows
  • Additional annual leave purchase options
  • Core working hours 10:00am – 15:00 pm
  • Enhanced sick pay
  • Life assurance
  • Blue Light Card eligibility and access to generous discount schemes
  • A supportive, purpose-driven team
  • Access to our comprehensive Employee Assistance Programme
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