Supporter Engagement Manager Job at Ashgate Hospicecare (Ashgate)

Supporter Engagement Manager

The Supporter Engagement Manager position is a pivotal role in the Public Fundra...

Location

United Kingdom , Barnet

Salary:

35500.00 - 39587.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expert in stewardship and donor care
Experience in managing Individual Giving income streams
Dedicated, organised and experienced Individual Giving specialist
Proven expertise in Supporter stewardship
Proactive, hands-on, team player

Job Responsibility

Drive growth in our Individual Giving programme through a mix of acquisition and retention campaigns
Shape the Individual Giving and Supporter cultivation strategies geared towards increasing our Cash and Regular Giving Supporter base

Fulltime

Supporter Engagement Manager

The Supporter Engagement Manager leads CBM Australia’s supporter relationships t...

Location

Australia , Richmond

Salary:

Not provided

CBM Australia

Expiration Date

Until further notice

Requirements

A minimum of 3–5 years’ experience leading supporter engagement, contact centre, or telemarketing teams within a fundraising or customer engagement environment
Demonstrated experience managing inbound supporter service operations and outbound campaign delivery
Proven capability managing external telemarketing or contact centre partners, including QA and performance reporting
Strong understanding of fundraising compliance, privacy principles, PCI standards and ethical standards
Strong analytical skills with the ability to interpret supporter feedback, satisfaction data and performance metrics
Excellent communication skills – verbal and written
Fundraising or not-for-profit sector experience (essential)
CRM platform experience (e.g. Salesforce, Blackbaud)
Commitment to and ability to demonstrate CBM Australia’s values and behaviours
Enthusiasm for the mission of CBM Australia and alignment/comfort with being part of a faith-based organisation

Job Responsibility

Lead the development and execution of CBM Australia’s supporter engagement and experience strategy, with accountability for supporter satisfaction and NPS outcomes
Champion the voice of the supporter across the organisation, synthesising feedback and insights to inform fundraising strategy, campaigns, and product development
Lead, coach, and develop the Supporter Relationships Team, including performance management, capability building, and workforce planning
Oversee inbound supporter service operations across phone, email and digital channels, ensuring service quality, responsiveness and supporter-centred practice
Design and implement engagement frameworks and call strategies across retention, reactivation, acquisition support and donor care programs
Lead outbound calling programs aligned with fundraising priorities, including retention, reactivation, arrears recovery and campaign support
Manage external telemarketing partner relationships, including campaign set-up, quality assurance, performance monitoring and compliance
Partner across Fundraising, Acquisition & Growth, Regular Giving, Data & Insights and Marketing teams to align supporter experience with campaign and lifecycle strategies
Ensure compliance with fundraising regulations, privacy legislation, PCI standards and ethical fundraising principles
Contribute to innovation and continuous improvement across supporter service, technology and engagement practices

What we offer

5 weeks of annual leave
Salary packaging benefits up to $15,900 for eligible household expenses + up to $2,650 for meals and entertainment
Flexible working arrangements
35 hour work week
Paid parental leave
Confidential and free access to our Employee Assistance Program for team members and their family
Opportunities for professional growth
A collaborative and inclusive work environment that priorities employee wellbeing

Fulltime

Supporter Engagement Manager

An exciting opportunity to join our MarComms team as a Supporter Engagement Mana...

Location

United Kingdom , Rugby

Salary:

32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in supporter or customer journey mapping, marketing automation, or CRM-driven engagement strategies
Strong knowledge of DotDigital or similar marketing automation platforms
A data-driven mindset, with the ability to analyse supporter behaviour and optimise journeys accordingly
Experience in personalisation, segmentation, and multi-channel engagement
A creative thinker who understands the balance between driving revenue and delivering exceptional supporter experiences

Job Responsibility

Develop, design and implement automated marketing journeys and emails campaigns that enhance supporter engagement and retention
Manage the end-to-end process of fundraising event delivery through our events platform Funraisin’, including liaising with the third-party provider
Stakeholder management is essential as the role will involve co-ordinating projects which require a collaborative approach
Performance Analysis and Reporting: Track, analyse, and report on digital marketing performance, using data insights to refine and optimise strategies
Compliance and Best Practices: Ensure all digital activities are compliant with data protection and safeguarding regulations and uphold best practices in digital marketing

What we offer

Enhanced annual leave, with even more added as your service grows
Additional annual leave purchase options
Core working hours 10:00am – 15:00 pm
Enhanced sick pay
Life assurance
Blue Light Card eligibility and access to generous discount schemes
A supportive, purpose-driven team
Access to our comprehensive Employee Assistance Programme

Fulltime

Sr. Manager, Product Manager, Commercial Forward Impact Engineering & Engagement Team

The Commercial Forward Impact Engineering and Engagement Product Manager drives ...

Location

Greece; United Kingdom; Turkey , Thessaloniki Chortiatis; Walton Oaks; Istanbul

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, or related discipline
7+ years of experience including product or program management, and preferably exposure to rapid prototyping, MVP development, or agile delivery
Demonstrated success in contributing to MVP launches and improving products through iterative feedback cycles
Strong understanding of lean product development, agile frameworks, and user‑centered design
Experience working in fast‑paced environments where adaptability and rapid execution are essential
Strong analytical skills with the ability to interpret data and use insights to inform product direction
Excellent communication, collaboration, and storytelling skills to align teams and stakeholders
Proven ability to support cross‑functional teams and navigate ambiguity while driving progress

Job Responsibility

Aid in the development of AI and data-driven digital products through rapid prototyping and MVP-first approaches to validate concepts and accelerate time-to-value
Define and communicate a clear product vision and strategy that prioritizes speed, experimentation, and learning through iterative delivery
Collaborate closely with cross-functional teams—including engineering, design, and business stakeholders—to quickly test hypotheses and refine product direction based on user feedback and data
Establish and manage a lean product roadmap focused on delivering high-impact features with minimal viable scope, while maintaining flexibility to pivot based on insights
Drive agile ceremonies and sprint planning with a focus on short cycles, fast feedback loops, and continuous improvement
Champion a culture of experimentation, encouraging A/B testing, user research, and analytics to inform product decisions
Ensure MVPs are scalable and extensible, laying the groundwork for future enhancements while meeting immediate business needs
Oversee the creation of user stories, prototypes, and wireframes that reflect user-centric design principles and solve real-world problems
Manage stakeholder expectations by clearly communicating trade-offs, timelines, and outcomes of MVP launches
Foster a team environment that embraces ambiguity, adapts quickly to change, and thrives on delivering tangible results in compressed timeframes

Fulltime

Clinical Trial Site Engagement Manager

Biocomposites is an international medical devices company that engineers, manufa...

Location

United Kingdom , Wilmington

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree in a scientific/health related discipline
A minimum of 5 years of experience in the clinical trials Pharmaceutical, Biotechnology, or CRO industry
Proven track record of success in a clinical trial environment
Good working knowledge of IHC-GCP guidelines
Experience in clinical trial operations
Strong planning and tracking skills, customer focused, well organized, detail oriented and capable of successfully managing multiple projects
Excellent time and self-management skills
Strong project management skills
Team orientation: initiative to solve problems and improve efficiency
Proficiency in MS Excel, PowerPoint and Word. MS Project

Job Responsibility

Provide operational expertise to sites throughout the clinical trial lifecycle
Support the clinical trial team to collect site feasibility information and conduct remote site qualification visits
Help implement strategies for engaging clinical trial sites and investigators to identify challenges and supporting sites to overcome them to ensure timely delivery of trials
Be a point of contact for the sites and a conduit to the clinical trials team at Biocomposites and the CRO supporting the trial
Conduct thorough feasibility assessment to evaluate the suitability of clinical trial sites
Collaborate with site investigators and study teams to gather necessary information and assess site capabilities
Support site initiation visits and collating essential documentation for site activation
Support sites with protocol specific queries and product/protocol training as required
Characterize and understand the attributes of a good clinical site versus a poor performing site
Establish and maintain relationships with the team at clinical trials sites, to maximise performance and engagement during conduct of clinical trials

What we offer

Competitive salary package and benefits
Opportunities to thrive and grow
Engaged and inclusive global teams
Team spirit & engagement

Fulltime

Engagement Manager

Location

United States

Salary:

Not provided

OnePlan Solutions

Expiration Date

Until further notice

Requirements

3 to 5+ years of hands-on implementation experience with PPM or Work Management platforms such as OnePlan, Microsoft Project Online, Clarity PPM, Planview, or Smartsheet, in a SaaS or consulting environment
Proven project management experience, preferably at the enterprise level
Strong process analysis, design, and documentation skills
Excellent MS Office and Microsoft product knowledge
Ability to learn and master new technologies with a technical and analytical mindset
Exceptional communication and interpersonal skills
Detail-oriented and customer-focused with a consultative approach
Strong organizational skills and ability to manage multiple projects simultaneously

Job Responsibility

Acting as the main contact for customers and managing day-to-day interactions
Creating and maintaining project schedules with milestones and tasks
Providing weekly project status reports and updates to clients
Managing budgets, project scope, and change requests, including estimates and change orders
Leading business strategy workshops and producing phased roadmaps based on client needs
Guiding sprint grooming, requirements gathering, and user story development
Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications
Participating in discovery sessions to understand client objectives and system needs
Collaborating with Solution Architects and Consultants to design solutions that meet client requirements
Leading or supporting end-user training and adoption activities

What we offer

Comprehensive health, dental, and vision benefits, with additional insurance options
Employer RRSP and 401K matching programs
A fun, collaborative, and diverse environment with regular health and team challenges

Engagement Manager

This starts as a contract engagement, and while we're hiring for an immediate ne...

Location

Canada

Salary:

Not provided

OnePlan Solutions

Expiration Date

Until further notice

Requirements

3 to 5+ years of hands-on implementation experience with PPM or Work Management platforms such as OnePlan, Microsoft Project Online, Clarity PPM, Planview, or Smartsheet, in a SaaS or consulting environment
Proven project management experience, preferably at the enterprise level
Strong process analysis, design, and documentation skills
Excellent MS Office and Microsoft product knowledge
Ability to learn and master new technologies with a technical and analytical mindset
Exceptional communication and interpersonal skills
Detail-oriented and customer-focused with a consultative approach
Strong organizational skills and ability to manage multiple projects simultaneously

Job Responsibility

Acting as the main contact for customers and managing day-to-day interactions
Creating and maintaining project schedules with milestones and tasks
Providing weekly project status reports and updates to clients
Managing budgets, project scope, and change requests, including estimates and change orders
Leading business strategy workshops and producing phased roadmaps based on client needs
Guiding sprint grooming, requirements gathering, and user story development
Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications
Participating in discovery sessions to understand client objectives and system needs
Collaborating with Solution Architects and Consultants to design solutions that meet client requirements
Leading or supporting end-user training and adoption activities

What we offer

Comprehensive health, dental, and vision benefits
additional insurance options
Employer RRSP and 401K matching programs
A fun, collaborative, and diverse environment with regular health and team challenges

Social Media & Audience Engagement Manager

The Social Media & Audience Engagement Manager plans, produces and publishes soc...

Location

United Kingdom , London

Salary:

Not provided

Immediate Media Co

Expiration Date

Until further notice

Requirements

Experience creating social-first content, including filming and editing short-form video, with confidence using Adobe Premiere Pro and Canva to produce polished, platform-appropriate content across formats
Confidence appearing on camera and delivering video content in a clear, warm and audience-appropriate way
A strong understanding of what makes effective short-form video across Instagram, TikTok and similar platforms, and what drives engagement
Experience planning and delivering recurring social output across a mix of formats — video, static and contributor-led content
Experience sourcing, coordinating and briefing contributors, creators or UGC talent, helping non-professionals capture usable content
Excellent written communication, with a warm, clear and audience-aware tone of voice
Strong organisational skills and the ability to manage multiple content streams, contributors and deadlines at once
A collaborative approach, with confidence working across editorial, social, video, commercial and marketing teams
Experience using planning and tracking tools such as Monday.com, Airtable or similar
A clear understanding of the value of representation and inclusive audience-building

Job Responsibility

Lead the planning, production and publishing of weekly social-first content across MadeForMums' channels, including short-form vertical video and static formats
Film, edit and produce platform-appropriate, on-brand content, taking ideas through to published output
Appear on camera where needed — to present, support filming or contribute to branded and editorial content
Use platform trends, audience insight and performance signals to shape timely, relevant content and to refine format mix and publishing priorities
Support channel planning, scheduling and publishing workflows to keep output consistent and efficient
Use call-outs, prompts and reactive opportunities to increase interaction, surface feedback and support repeat engagement
Use comments, questions and audience feedback to inform content planning and support recruitment for initiatives such as the MadeForMums Awards and related testing programmes
Maintain a warm, inclusive and trusted tone of voice across social channels and contributor communications, supporting moderation and timely responses where needed
Source and coordinate parent contributors for social content, video, product testing, campaigns and selected editorial opportunities
Increase the use of authentic parent voices, particularly in video-led formats and recurring contributor partnerships

What we offer

A relaxed working environment with regular socials including a summer festival
Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
Tailored training and development through both our inhouse learning platform and LinkedIn Learning
A progressive and transparent culture focused on your development
Flexible / hybrid working plus early finish Fridays
Cycle to work scheme
Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
Competitive pension plans and Life Assurance
A newly renovated modern office with lots of collaborative spaces

Fulltime

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Supporter Engagement Manager

Job Description

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