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Supporter Care Coordinator

Australia, Sydney · Job Posted January 15, 2026
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Job Description

Join a global movement for peace with your warm customer care experience. Play a pivotal role in building meaningful relationships with supporters. Bring your warm, values aligned supporter or customer care experience and attention to detail to build meaningful relationships with supporters and help sustain a global movement for peace.

Job Responsibility

  • Maintain accurate and up-to-date supporter records in Salesforce CRM, in line with privacy, PCI and compliance requirements
  • Accurately record supporter interactions, declines activity and outcomes to support retention strategies, reporting and journey planning
  • Support donation-related processes including enquiries, campaign fulfilment and receipting in collaboration with the Data & Systems team
  • Coordinate day-to-day operational relationships with external suppliers, ensuring supporter interactions and data handling meet agreed standards
  • Contribute to continuous improvement by identifying opportunities to strengthen systems, workflows and documentation
  • Act as the first point of contact for supporters and potential supporters across phone, email, mail and digital channels
  • Ensure every interaction is relationship-focused, respectful and aligned with Act for Peace’s values
  • Handle supporter enquiries, feedback and complaints with empathy, judgement and professionalism
  • Conduct limited outbound calls during key campaign periods (e.g. thank-you calls, reactivations or upgrades) as capacity allows
  • Identify opportunities to improve supporter experiences, retain support and deepen connection
  • Represent the voice of the supporter in team discussions and planning

Requirements

  • Demonstrated experience delivering exceptional customer or supporter care in a not-for-profit or commercial environment
  • High levels of data accuracy in record keeping and confidence using CRM systems and digital tools (Salesforce preferred)
  • Excellent written and verbal communication skills, with strong emotional intelligence and sound judgement
  • Strong attention to detail and commitment to accuracy, compliance and follow-through
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • A proactive mindset, with the ability to identify gaps and suggest improvements
  • Alignment with Act for Peace’s Christian identity and ecumenical values

Nice to have

  • Experience in a fundraising or nonprofit environment
  • Familiarity with regular giving, donation fulfilment or supporter journey

What we offer

flexible hybrid arrangements

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