Supporter Care Advisor Job at Brook-St Hiredonline (Salford)

Specialist Care Advisor

As a Customer Account Specialist, you’ll become the trusted voice and go-to “cus...

Location

United Kingdom

Salary:

27691.00 GBP / Year

Vodafone

Expiration Date

Until further notice

Requirements

Experience in enterprise customer service (around 12 months or more)
Confident building relationships and acting as a trusted point of contact for customers
Communicates clearly and professionally, whether over the phone, in writing, or across teams
Strong problem-solving skills and enjoy taking ownership of challenges through to resolution
Collaborative team player who contributes positively to shared goals
Curious, adaptable, and open to learning new systems and ways of working
Strong attention to detail, with excellent literacy and numeracy skills
Comfortable working with systems and tools, with good typing and data entry accuracy
Can engage effectively with stakeholders at all levels
Enjoys working in a fast-paced, customer-focused environment where you can make a real impact

Job Responsibility

Connect with customers through calls and emails, always putting their needs and interests first
Take ownership of queries, resolving them end-to-end with a strong focus on getting it right the first time
Act as a key point of contact for escalations and more complex issues, ensuring timely and effective resolutions
Keep customer records accurate and up to date, capturing clear and concise interaction notes
Collaborate with internal teams across Vodafone to resolve account, technical, and network-related queries
Support Account Managers and Service Managers to keep customer accounts running smoothly
Share insights and feedback during regular stakeholder discussions to continuously improve service delivery
Contribute to team performance by meeting service level agreements and delivering high-quality outcomes
Proactively spot opportunities to enhance customer experience and help implement improvements
Role-model customer-first behaviours and advocate for Vodafone’s products and services

What we offer

Great pay
Bonuses
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts, vouchers, a pension plan and loads more
Amazing learning tools
Top-notch parental leave policies

Fulltime

HR Advisor - Care Services

As an HR Advisor, you'll be the first point of contact for operational HR suppor...

Location

United Kingdom

Salary:

30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in an HR Advisor role within a fast-paced environment
Strong knowledge of employment law and HR best practice
Excellent communication and influencing skills with the ability to build relationships at all levels
Experience working in a regulated environment (social care experience desirable)
Ability to analyse data, identify trends, and provide meaningful insights
CIPD Level 5 (or working towards) is desirable
Flexibility to travel within the UK when required

Job Responsibility

Provide day-to-day HR advice, coaching and support to managers
Advise on all areas of the employee lifecycle, including contracts, capability, absence, employee relations, retention, redeployment, and redundancy
Escalate complex or high-risk cases where appropriate
Support leaders to anticipate and plan for workforce needs
Keep up to date with employment law and HR best practice, recommending improvements where needed
Contribute to the delivery of projects within the People Services Delivery Plan
Deputise for colleagues or the Group HR Manager when required

Fulltime

Consumer Care Advisor - Swedish

As a Consumer Care Advisor, you will be the first point of contact for our Consu...

Location

United Kingdom , Canary Wharf

Salary:

28850.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Provide clear, correct, complete, and concise information to various audiences using various communication channels
Excellent grammar and spelling
Build rapport, employ active listening, empathy and other key skills
Demonstrate a proactive approach in spotting opportunities for improvement, providing feedback and insights, and helping others
Willingness and drive to continuously educate yourself
Efficient problem solving
Capture the interaction summary in our systems with clarity and correctness
Google tools proficiency in computer technology and systems

Job Responsibility

Address Consumer needs by developing and maintaining a good knowledge of the client's products
Manage interactions through the agreed processes and provide Consumers with a consistently high standard of service
Understand full portfolio of devices and consumables, and utilise this knowledge to solve Consumers needs and pain points
Develop knowledge and understanding of the consumer programmes to effectively handle queries and overcome any objections faced
Tailor the tone of voice and messages used in accordance with the queries identified by our Consumers
Maintain systems understanding to support our Consumers in an Omni-channel way
Interact with Consumers in a multi-channel environment, supporting queries, answering questions, providing essential support and coaching via various channels
Accurately capture the Consumer needs in our systems and direct the resolution to the appropriate team where required
Support the assigned Line of Business
Provide constructive feedback on system functionality, available tools, processes, etc.

What we offer

Konecta UK working culture of fun and sociable team environment
Eye test vouchers and discounts
DenPlan
Discounted corporate gym membership via Gym Flex
Involvement with local charities and fundraising days
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perkbox rewards

Fulltime

Customer Care Advisor

Are you passionate about delivering exceptional customer service? Join Mountain ...

Location

United Kingdom

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Fluent in English (spoken and written)
Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
Clear, confident communicator with excellent written skills
Comfortable handling challenging conversations with empathy and professionalism
Familiar with tools like Outlook, Word, Excel, and web browsers
Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
Positive, energetic, and proactive with a “can-do” attitude
Thrive in a fast-paced environment and enjoy working as part of a supportive team

Job Responsibility

Provide fast, friendly, and effective support via phone, live chat, and email
Help customers throughout their journey—from product queries to post-purchase care
Collaborate with internal teams to provide timely resolutions
Monitor and report customer trends to improve our service
Take ownership of your personal development and contribute positively to the team
Maintain strong performance aligned with KPIs and company values

What we offer

Competitive salary and benefits package
Fully remote
Holiday allowance
50% staff discount & 25% for family and friends
Pension scheme

Fulltime

Customer Care Advisor with German

Location

Poland , Kraków

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

fluency in English at a minimum B2/C1 level and proficiency in German at a C1 level
initial experience in customer service through various contact channels is welcome
familiarity with the Outlook suite and Excel
high level of personal etiquette and communication skills
openness to multiculturalism and strong customer focus
knowledge of the Amadeus system will be an additional asset

Job Responsibility

comprehensive support for B2C and B2B premium customers from around the world – contact via phone, email, and chat
advising on service planning and selecting optimal solutions
assisting clients with issues related to: insurance, selecting additional options, and making service adjustments
handling enquiries and complaints e.g., refunds
building long-lasting relationships with customers

What we offer

quarterly bonuses and a monthly commission based on performance
13th salary
exceptional travel benefits including free or significantly discounted services on our client's network of connections
co-financing for courses and training
life insurance
private medical care
sports card

Fulltime

Customer Care Advisor

The Customer Care Advisor is responsible for initiating the sales process, build...

Location

United States , West Roseville

Salary:

22.00 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

3+ years of customer service and/or sales experience
Previous solar customer service or sales experience highly desired
Excellent interpersonal, verbal, and written communication skills
Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
Embraces change and is flexible to the needs of the business and team
Ability to accept and apply coaching and feedback from leadership
Proven track record of reliability and a strong work ethic is a must.

Job Responsibility

Representing GoodLeap as a subject matter expert during a series of calls to customers
Provide exceptional customer service and support by utilizing strong verbal and written communication skills
Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
Update GoodLeap systems to ensure each interaction with a customer is well documented
Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
Complete other tasks as deemed appropriate by manager.

Fulltime

Customer Care Advisor

We are looking for graduates to kick start their career as ‘Customer Care Adviso...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Good Communication Skills
Excellent Command of the English language
Strong Commitment and Dedication
Age: Maximum 30 years
Only graduated with bachelor’s degree

Job Responsibility

Acts as a first point of contact with Customers to support in any inquiries
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Fulltime

Patient Care Advisor (German speaking)

Location

United Kingdom , London

Salary:

Not provided

ZAVA

Expiration Date

Until further notice

Requirements

Fluent German and English Language skills, written and verbal
Experience working in customer support and administration, where you can handle multiple queries at the same time, prioritising as appropriate
Experience working in a call centre environment, remotely or in an office
Good decision-making skills, remaining calm under pressure
Attention to detail and strong organisational skills
Ability to adapt to changing demands and experience of working in a fast-paced team
Proven IT skills
Can work as part of a team
Ability to adhere to regulations/policies
Ability to follow tasks through to completion

Job Responsibility

Providing patient care to our patients: Dealing with all means of written and verbal communication, from patients needing to book an appointment to those discussing their health care problems. Regardless of the contact, please provide a WOW end-to-end experience for the patient
Medical Administration: Assisting with the doctor team’s clinical work with regard to communication with other healthcare professionals, as well as any other administrative tasks that may arise
Complaint management: Ensure complaints/incidents are recorded appropriately and escalated accordingly
Stakeholder management: Help facilitate communication between ZAVA, its patients, the labs we work with and partner pharmacies
Working as part of a close-knit team: Work with other parts of the Patient Care Team to ensure all our patients across locales are supported as effectively as those within their locale. Contributing to consistently ensuring the highest levels of care are provided in an efficient manner
Personal and team development: Maintain a continual review of personal performance, seeking to improve effectiveness both individually, as a member of the Customer Support team and as a member of the wider ZAVA team

What we offer

33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
Free access to Wellness Cloud, advice, counselling, and corporate discounts
Healthcare cashback plan through SimplyHealth
20% off all ZAVA products & services for you and your friends and family
Remote, hybrid, and flexible working
MacBook Pro
Flexible bank holidays - take the ones that matter the most to you
£500 training budget per year
Vitality Private Health Insurance + Vitality discounts & headspace membership
Workplace Nursery Salary Sacrifice Scheme

Fulltime

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Supporter Care Advisor

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