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360 Resourcing Solutions Logo 360 Resourcing Solutions · Office Administration

Supporter Care Administrator

United Kingdom, Welwyn Garden City 16523.00 GBP / Year · Job Posted March 02, 2026
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Job Description

We have a great opportunity for a strong Administrator to utilise their customer service experience and be an integral part of the Supporter Care team. Central to the success of supporter care, this role is the first point of contact for the department. The key responsibilities include processing donations, maintaining the database and delivering excellent standards of supporter care. This role is 25 hours per week, ideally spread across five days, although there is some flexibility regarding working days.

Job Responsibility

  • Record all communications with supporters and donors onto the CRM system
  • Thank supporters and organisations in a timely and courteous manner
  • Provide support to the Fundraising department on a range of administrative tasks
  • dealing with enquires, opening and sorting post and managing collection boxes
  • Liaise with volunteers, arranging work for them and supporting them as needed
  • Work with the Supporter Care Team and Manager to ensure tasks are correctly prioritised and deadlines are met
  • Manage the CRM database ensuring it is kept accurate and up-to-date with all records and financial information
  • Update mailing lists and communications on the CRM database
  • Count cash donations and prepare banking income
  • Prioritise incoming calls and distribute to the relevant staff member and/or follow the Supporter Journey process
  • Maintain the department register of materials, merchandise and gifts in kind to ensure effective distribution of equipment and prizes
  • Manage the fundraising email inbox

Requirements

  • Experience of working in a customer service environment
  • Excellent database and Excel skills
  • Persuasive and adaptable written and oral communication skills
  • Experience of working in a multi-tasking role, dealing with phone calls and administration tasks
  • Experience of working in a busy, fast-paced office
  • Excellent interpersonal skills which can be adapted to a range of different audiences

What we offer

  • 27 days holiday plus bank holidays
  • Flexible working
  • Pension scheme
  • Life assurance scheme
  • Employee Assistance Programme
  • Cycle to work scheme
  • Health Service Discounts
  • Refer a friend bonus
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