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We have a great opportunity for a strong Administrator to utilise their customer service experience and be an integral part of the Supporter Care team. Central to the success of supporter care, this role is the first point of contact for the department. The key responsibilities include processing donations, maintaining the database and delivering excellent standards of supporter care. This role is 25 hours per week, ideally spread across five days, although there is some flexibility regarding working days.
Job Responsibility:
Record all communications with supporters and donors onto the CRM system
Thank supporters and organisations in a timely and courteous manner
Provide support to the Fundraising department on a range of administrative tasks
dealing with enquires, opening and sorting post and managing collection boxes
Liaise with volunteers, arranging work for them and supporting them as needed
Work with the Supporter Care Team and Manager to ensure tasks are correctly prioritised and deadlines are met
Manage the CRM database ensuring it is kept accurate and up-to-date with all records and financial information
Update mailing lists and communications on the CRM database
Count cash donations and prepare banking income
Prioritise incoming calls and distribute to the relevant staff member and/or follow the Supporter Journey process
Maintain the department register of materials, merchandise and gifts in kind to ensure effective distribution of equipment and prizes
Manage the fundraising email inbox
Requirements:
Experience of working in a customer service environment
Excellent database and Excel skills
Persuasive and adaptable written and oral communication skills
Experience of working in a multi- tasking role, dealing with phone calls and administration tasks
Experience of working in a busy, fast-paced office
Excellent interpersonal skills which can be adapted to a range of different audiences