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Supporter Acquisition Manager

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Office Angels

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Location:
United Kingdom , London

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Category:
-

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Contract Type:
Not provided

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Salary:

45000.00 - 48000.00 GBP / Year
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Job Description:

As a key member of the Fundraising & Communications division, you will lead the recruitment of new individual supporters through diverse fundraising products and multi-channel campaigns, both online and offline. Part of the Marketing & Engagement team, you'll use data-driven insights to plan, execute, and refine strategies, while managing budgets, campaigns, stakeholders, partners, and creative output. Strong communication, relationship management, and multi-channel marketing expertise are essential.

Job Responsibility:

  • Develop & deliver a long-term supporter acquisition strategy which aligns with the wider Fundraising & Communications strategy to create growth
  • Leading acquisition budgeting and forecasting by working with internal and external stakeholders to determine opportunities for investment and expected returns
  • Projecting long-term ROIs and planning and modelling supporter journeys
  • Establishing KPIs, monitoring, analysing and reporting them across campaigns
  • Collaborating on integrated campaign planning to maximise the value of owned, earned and paid media together for fundraising outcomes
  • Tendering for key supplier partners and negotiating cost-effective contracts
  • Overseeing creative design and production for all supporter acquisition activity
  • Liaise with the Content Producer to ensure we have strong content for acquisition
  • Monitoring acquisition activity on a regular basis and working with partners and internal colleagues to optimise activity to secure the best possible returns
  • Overseeing a portfolio of supplier partners and ensuring their excellent management
  • Training fundraising staff as necessary to a high standard
  • Work with the Data & Insight Manager to obtain relevant insight and data selections
  • Provide a regular internal overview on performance to internal stakeholders
  • Protect and develop the brand, ensuring usage is within guidelines
  • Setting up campaigns and project managing their effective commencement

Requirements:

  • Experience of managing large customer or supporter recruitment budgets
  • A thorough understanding of the principles of direct and digital marketing, customer or supporter development and supporter or customer care
  • Experience in developing and overseeing acquisition campaigns for a diverse range of audiences
  • Experience of reviewing, developing and delivering integrated strategic supporter journeys, with experience of overseeing the development of direct response creative, copy and design
  • Key stakeholder engagement skills
  • End-to-end project management experience
  • Innovation experience including product development
  • Experience of working with a range of fundraising channels and suppliers
  • You lead by example and are both a results driven and empathetic leader
  • You enjoy building relationships with a diverse range of stakeholders and colleagues
  • Able to work collaboratively and be a supportive and effective team member
  • Able to display initiative and work with minimal supervision and manage own workload
What we offer:
  • 25 days annual leave increasing with service + bank holidays
  • Life assurance x4 annual salary
  • EAP programme
  • Flexi-time
  • Matched employer contribution pension scheme up to 10%
  • Interest free season ticket loan
  • Cycle to work scheme
  • Free eye tests

Additional Information:

Job Posted:
August 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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