Supported Living Service Manager Job at 360 Resourcing Solutions (Rochdale/Greater Manchester area)

Supported Living Service Manager

360 Resourcing Solutions

Location:
United Kingdom , Rochdale/Greater Manchester area

Category:
Nursing

Contract Type:
Not provided

Salary:

38000.00 GBP / Year

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Job Description:

Stepping Stones Services provides high-quality, person-centred supported living and outreach support to adults with learning disabilities, autism, and mental health needs. Our focus is on promoting independence, inclusion, and choice, ensuring every person we support can lead a fulfilling and meaningful life. As part of the Optimo Care Group, we are proud to be part of a trusted organisation employing over 1,500 professionals across the North of England, all dedicated to delivering exceptional, compassionate care. We are seeking an experienced and passionate Supported Living Service Manager to oversee the effective running of our services at Stepping Stones Services. You will be responsible for ensuring the delivery of safe, high-quality, person-centred care while leading a team that shares our values of respect, integrity, and empowerment. Reporting to the Registered Manager, you will manage day to day operations, compliance, staffing, and service quality across multiple supported living settings. This role is ideal for a proactive manager who thrives in a fast paced environment and is committed to supporting both staff and individuals to achieve their full potential.

Job Responsibility:

Lead the operational delivery of supported living services in your remit, ensuring person centred approaches that promote independence and inclusion
Maintain appropriate staffing levels and ensure staff are trained, supported, and motivated
Build strong relationships with service users, families, local authorities, and commissioning bodies
Oversee referrals, assessments, and support planning processes, ensuring timely and effective responses
Ensure visibility and accessibility across all services, including participation in the on-call rota
Ensure full compliance with CQC standards and all relevant legislation
Maintain up to date records, audits, and reporting in line with company and regulatory requirements
Lead investigations into complaints, incidents, and safeguarding concerns, ensuring learning and accountability
Promote a culture of continuous improvement and robust quality assurance
Provide clear direction and ongoing support to team leaders and support staff
Oversee recruitment, induction, supervision, and training processes (in partnership with our People Services team)
Foster a positive and inclusive team culture built on trust, respect, and professional growth
Lead by example, promoting our organisational values in all areas of service delivery
Monitor performance against targets, budgets, and KPIs
Identify and act on opportunities for service improvement and growth
Contribute to business planning, reviews, and partnership development with local stakeholders
Maintain a strong local presence to support brand reputation and community engagement

Requirements:

Proven experience as a Service Manager within supported living or similar adult social care setting
Strong understanding of CQC regulations, safeguarding, and best practice standards
Excellent leadership, communication, and organisational skills
Level 3 Diploma/NVQ in Leadership for Health & Social Care (or willingness to complete)
Flexible approach to working hours, with participation in on-call duties
Full UK driving licence and access to a vehicle

What we offer:

Training & Development: Access to the Optimo Learning Academy and support to complete relevant qualifications
Career Progression: Clear opportunities for advancement within the Optimo Care Group
Supportive Environment: Inclusive, values-led culture with a focus on wellbeing and professional growth
Health Assured Employee Assistance Programme (EAP)
Reward Gateway discount platform
£250 Refer-a-Friend scheme

Additional Information:

Job Posted:
March 18, 2026

Employment Type:

Fulltime

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