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Supported Living Service Manager

United Kingdom, Rochdale/Greater Manchester area 38000.00 GBP / Year · Job Posted March 18, 2026
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Job Description

Stepping Stones Services provides high-quality, person-centred supported living and outreach support to adults with learning disabilities, autism, and mental health needs. Our focus is on promoting independence, inclusion, and choice, ensuring every person we support can lead a fulfilling and meaningful life. As part of the Optimo Care Group, we are proud to be part of a trusted organisation employing over 1,500 professionals across the North of England, all dedicated to delivering exceptional, compassionate care. We are seeking an experienced and passionate Supported Living Service Manager to oversee the effective running of our services at Stepping Stones Services. You will be responsible for ensuring the delivery of safe, high-quality, person-centred care while leading a team that shares our values of respect, integrity, and empowerment. Reporting to the Registered Manager, you will manage day to day operations, compliance, staffing, and service quality across multiple supported living settings. This role is ideal for a proactive manager who thrives in a fast paced environment and is committed to supporting both staff and individuals to achieve their full potential.

Job Responsibility

  • Lead the operational delivery of supported living services in your remit, ensuring person centred approaches that promote independence and inclusion
  • Maintain appropriate staffing levels and ensure staff are trained, supported, and motivated
  • Build strong relationships with service users, families, local authorities, and commissioning bodies
  • Oversee referrals, assessments, and support planning processes, ensuring timely and effective responses
  • Ensure visibility and accessibility across all services, including participation in the on-call rota
  • Ensure full compliance with CQC standards and all relevant legislation
  • Maintain up to date records, audits, and reporting in line with company and regulatory requirements
  • Lead investigations into complaints, incidents, and safeguarding concerns, ensuring learning and accountability
  • Promote a culture of continuous improvement and robust quality assurance
  • Provide clear direction and ongoing support to team leaders and support staff
  • Oversee recruitment, induction, supervision, and training processes (in partnership with our People Services team)
  • Foster a positive and inclusive team culture built on trust, respect, and professional growth
  • Lead by example, promoting our organisational values in all areas of service delivery
  • Monitor performance against targets, budgets, and KPIs
  • Identify and act on opportunities for service improvement and growth
  • Contribute to business planning, reviews, and partnership development with local stakeholders
  • Maintain a strong local presence to support brand reputation and community engagement

Requirements

  • Proven experience as a Service Manager within supported living or similar adult social care setting
  • Strong understanding of CQC regulations, safeguarding, and best practice standards
  • Excellent leadership, communication, and organisational skills
  • Level 3 Diploma/NVQ in Leadership for Health & Social Care (or willingness to complete)
  • Flexible approach to working hours, with participation in on-call duties
  • Full UK driving licence and access to a vehicle

What we offer

  • Training & Development: Access to the Optimo Learning Academy and support to complete relevant qualifications
  • Career Progression: Clear opportunities for advancement within the Optimo Care Group
  • Supportive Environment: Inclusive, values-led culture with a focus on wellbeing and professional growth
  • Health Assured Employee Assistance Programme (EAP)
  • Reward Gateway discount platform
  • £250 Refer-a-Friend scheme
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