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Compassionate Care is a leading provider of specialist care services across the UK, supporting individuals with complex needs and learning disabilities. Our services include supported living, residential emergency accommodation, and specialist step-down services for individuals with mental health needs. At Compassionate Care, our mission is to deliver meaningful and lasting positive change in the lives of both adults and children. We empower the people we support to live as independently as possible, promoting dignity, choice, autonomy and self-worth in everything we do. Driven by a commitment to excellence, we aim to be one of the most trusted and respected providers in the care sector. We are dedicated to delivering safe, compassionate and reliable support while setting consistently high standards of quality across all our services.
Job Responsibility
Support the Scheme Manager in the day-to-day delivery of high-quality, person-centred care services across schemes
Supervise, motivate, and provide guidance to Support Workers, promoting a positive and professional team culture
Lead by example in delivering trauma-informed, co-produced, and person-centred support in line with organisational values
Coordinate staff rotas and staffing levels to ensure safe, effective, and consistent service delivery
Assist with recruitment, induction, supervision, appraisals, and ongoing development of frontline staff
Ensure service users receive safe and effective support with personal care, medication, tenancy management, health appointments, and daily living activities
Support the development, review, and implementation of care plans, risk assessments, and incident management processes
Maintain compliance with safeguarding, health and safety, infection control, and regulatory standards, including those set by the Care Quality Commission
Maintain accurate records, care documentation, KPI monitoring, and digital systems in line with organisational and legal requirements
Build effective relationships with service users, families, colleagues, and external professionals while supporting crisis response, service improvements, and out-of-hours responsibilities
Requirements
Demonstrates strong leadership skills with the ability to motivate, support, and develop teams in a fast-paced care environment
Has experience delivering high-quality, person-centred care and supporting individuals with diverse and complex needs
Possesses a sound understanding of safeguarding, medication management, risk assessments, and regulatory requirements, including standards set by the Care Quality Commission
Communicates effectively and builds positive working relationships with service users, families, colleagues, and external professionals
Is organised, proactive, and able to manage competing priorities, staffing challenges, and day-to-day operational responsibilities
Shows compassion, professionalism, and a commitment to promoting independence, dignity, inclusion, and positive outcomes for the people we support