Support Worker Job at Navigo Health and Social Care CIC (Grimsby)

Job Description

This is an exciting opportunity to work within a friendly team to support the Neuropsychiatry services. Please note the earliest start date for this position is 7th September 2026. A Neuropsychiatry Support Worker provides practical, emotional, and clinical support to individuals living with neuropsychiatric conditions, helping them maintain independence, wellbeing, and social inclusion. The role involves working directly with service users in their homes, supporting families and carers, and collaborating with professionals to ensure safe, coordinated care. The postholder offers one to one community based support, assists people to access health, social care, and community services, and uses social prescribing approaches to promote healthy lifestyles and reduce isolation. They contribute to clinical care by carrying out cognitive assessments, physical observations, ECGs, and by using tools such as the Older Peoples Thrive Menu to support personalised treatment planning. A key part of the role is liaising with families, carers, and multidisciplinary teams to ensure risks are identified and managed appropriately.

Job Responsibility

To support service users referred to the Neuropsychiatry Service as well as their family/carers
To provide one-to-one support in the home to people who have neuropsychiatric conditions
To support people to access services
To liaise with the family, relevant professionals and Neuropsychiatry Service Lead to ensure risk measures are indicated and managed
Support and encourage volunteer feedback and conduct satisfactions survey to maintain quality measures
Support and encourage service user/family/carer feedback and conduct satisfactory surveys to maintain quality measures
Carry out cognitive functioning tests, ECG's and blood tests
Utilise Older Peoples thrive menu to facilitate treatment plans

Requirements

Social/Health care qualifications (including NVQ level 3 Care, Promoting independent Living) or equivalent
Accepts responsibility for own workload
Recognises the limits of own authority within the role
Seeks and uses professional support appropriately
Understands the principles of confidentiality
Able to organise own workload according to customers and service need
Able to work Independently and use own initiative
Full driving licence and daily use of independence car
Demonstrates empathy for the concerns of others
Listens to and understands directly and indirectly expressed feelings
Shows respect for others feelings, views and circumstances
In highly stressful situations keeps own feelings in check, takes constructive action and calms others down
Has a range of mechanisms for dealing with stress
Positive approach to older people
Recognise people's right to privacy and dignity, treating every person with respect
Willingness to embrace integrated model and new ways of working
Willingness to be flexible in approach and attitude
Experience of working with older people and/or people with neuropsychiatric conditions and/or dementia
Work experience in Social/Health care
Experience of liaising with other services, GP, adult social care

Nice to have

Training in Mental Health Awareness, dementia, Health & Safety and any other relevant training for this post
Managing behavioural and psychological symptoms of dementia
Demonstrates professional curiosity
SystmOne
Relevant outcome measures
Knowledge around the Mental Capacity and Mental Health Act
Knowledge around the different dementia subtypes and how to manage behaviours that challenge in dementia
Knowledge about neuropsychiatric conditions
Ability to negotiate work priorities
Skills in basic Information Technology
Ability to involve service users actively in planning and evaluating their care own initiative plan/package that promote their independence
Experience in providing support to the community
Experience in working with people with mental health needs

Navigo Health and Social Care CIC - All Job Offers