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Telford After Care Team · Health and Beauty

Support Worker in Supported Housing

United Kingdom, Telford 12.31 GBP / Hour · Job Posted March 19, 2026
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Job Description

We are seeking a dedicated and compassionate Support Worker to join our team. The ideal candidate will play a crucial role in assisting individuals in navigating their housing needs and overcoming personal challenges. This position requires a strong understanding of mental health illness and recovery from substance abuse to effectively support clients in achieving stability and independence. Also provide them with support with their recovery from addiction journey and / or poor mental health.

Job Responsibility

  • Provide direct support to clients in various settings, helping them access resources and services
  • Engage in crisis intervention and management, utilizing motivational interviewing techniques to empower clients
  • Conduct assessments to identify client needs and develop personalised support plans
  • Support and empower service users to take back control of their lives while regularly assessing risk management plans for high-risk residents
  • Carry out supervised drug testing
  • Lone-working after initial training

Requirements

  • High level of mental health experience
  • Good knowledge of controlled substances to assess risks
  • Efficient communicator with good organisational skills
  • Ability to conduct one-to-one meetings with residents
  • Confidence in managing challenging behaviours
  • Housing and health and safety knowledge around shared accommodation
  • Must hold a driving license and have own car
  • Must be non-judgmental, empathetic, caring and committed
  • Good IT skills for reporting including Teams, Sharepoint, Microsoft Office suite
  • Driver with own car insured for business purposes

Nice to have

  • Lived experience of poor mental health or recovery from substance abuse
  • Over one year experience in assisted living and addiction recovery

What we offer

  • Generous holiday allowance up to 39 days per annum including bank holidays
  • Further training (level 5 in Health and Social Care, level 2 in Counselling)
  • Good compassionate leave and parental leave entitlement
  • Free parking
  • Flexible working hours
  • Paid mileage
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