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University of Wolverhampton Logo University of Wolverhampton · Education

Support To Study Coordinator

United Kingdom, Wolverhampton 36366.00 - 39906.00 GBP / Year · Job Posted June 30, 2026
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Job Description

The University of Wolverhampton is seeking to appoint an experienced, compassionate and highly organised Support to Study Coordinator to play a central role in the operational delivery of the University’s Student Support and Safety framework. This is an exciting opportunity to join the Student Life Directorate at a significant point of institutional development, following the approval of the University’s new Student Support and Safety Policy Suite, including: Support to Study and Cause for Concern, Fit to Train, Pregnant Student Support, Trusted Contact and Emergency Information Sharing. The role sits at the heart of the University’s commitment to student continuation, safeguarding, inclusion and wellbeing. Working closely with the Head of Support to Study and Director of Student Life, you will coordinate the operational management of complex student support concerns, ensuring that students are supported through timely, proportionate and legally compliant processes. You will coordinate weekly Cause for Concern Panels, triage referrals, support Stage 1 and Stage 2 interventions, and play a key role in the delivery of the University’s new Fit to Train framework for professional programme students.

Job Responsibility

  • Coordinate Cause for Concern, Support to Study and Fit to Train referrals
  • Prepare and coordinate weekly Cause for Concern Panels
  • Oversee operational consistency of Stage 1 interventions
  • Support coordination of Fit to Train Panels and reviews
  • Ensure safeguarding concerns are escalated appropriately
  • Maintain high-quality documentation and case-management records
  • Support implementation of the University’s new Report & Support system
  • Contribute to policy implementation, staff guidance and training activity
  • Work collaboratively with Faculties, placement teams and professional services colleagues to support safe student participation and continuation.

Requirements

  • Coordinating complex casework or student support processes
  • Working collaboratively across multi-disciplinary teams
  • Supporting individuals presenting with wellbeing, behavioural or safeguarding concerns
  • Applying professional judgement within fast-paced operational settings
  • Managing sensitive information appropriately and confidently
  • Excellent communication and organisational skills
  • Strong understanding of equality, inclusion and safeguarding principles
  • Ability to remain calm and solution-focused under pressure
  • Commitment to student-centred and trauma-informed practice.

Nice to have

Experience within Higher Education, safeguarding, wellbeing, disability support, student conduct or case management environments would be highly advantageous.

What we offer

  • Competitive salaries
  • Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme
  • Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service
  • Free Will Writing Service – Complimentary will drafting for employees and their partners
  • IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts
  • Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service
  • Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton
  • Eyecare Support – Free eVoucher for eye tests and glasses contribution
  • Flu Vouchers – Free flu vaccinations for staff
  • Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance
  • Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services
  • Generous Annual Leave (see table below)
  • Flexible & Agile Working – Flexible and Hybrid working arrangements
  • Free On-site Parking – available across campuses
  • Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice
  • Tusker Electric Vehicle Scheme – Electric cars via salary sacrifice
  • Employee Discounts – Savings on groceries, fashion, and entertainment
  • Travel Discounts – Up to 10% off holidays through Sodexo Circles
  • Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks
  • Library Access – Staff have access to books and resources at our onsite libraries
  • Staff Scholarship Scheme – Funding for part-time higher education, up to PhD level
  • Leadership and Management Development – Access to training opportunities to support you with advancing in your career.
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