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This position provides advanced technical support, with very little guidance. Offering top-notch technical expertise, ensuring technical excellence, and prioritizing customer satisfaction and timeliness. The Computer Technology Support Specialist V works in a team environment to provide Tier 2 direct hardware and software support for state-issued desktops, laptops, printers, VoIP-enabled devices, and wireless mobile devices.
Job Responsibility:
Provide advanced Tier 2 support as a Lead Technician
Cultivate extensive collaboration with customers, peers, management, and various stakeholders
Ensure the expeditious resolution of issues and the efficient delivery of services
Perform comprehensive testing and diagnostic assessments on a wide range of hardware equipment
Contribute to the advancement and enforcement of policies related to logging, reporting, and proactive monitoring of PC performance
Cultivate personal and professional growth through continuous training
Perform additional responsibilities and tasks that go beyond the primary job functions
Requirements:
Bachelor's Degree (typically in Computer Technology)
1-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist IV
OR 4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist IV
Ability to lift 50 pounds
Must pass a background check
Nice to have:
Experience in automation and scripting skills
Experience in Active Directory and group policy support
Experience in leadership, mentoring and training roles
What we offer:
Comprehensive health, dental, and vision insurance