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Support Technologist II

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Wyoming Game and Fish Department

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Location:
United States , Cheyenne

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

24.78 USD / Hour
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Job Description:

This position provides technical support, with minimal guidance, with a degree of technical expertise, customer satisfaction, and timeliness to assigned State agencies. The Computer Technology Support Specialist II works in a team environment to provide Tier 2 troubleshooting and problem resolution for state-issued desktops, laptops, software, printers, wireless mobile devices, and VoIP-enabled devices, and works with higher-level technicians to complete projects.

Job Responsibility:

  • Tier 2 device troubleshooting to diagnose basic system and desktop and laptop problems
  • analyzes hardware and software functionality
  • identifies, locates, resolves, and repairs problems according to IT standards, guidelines, and procedures
  • documents call records and results
  • Performs preventive maintenance and upgrades for computer operating systems, standard software, and hardware
  • Tests, diagnoses, and repairs hardware components such as desktops, laptops, docks, VoIP-enabled devices, wireless mobile devices, monitors, printers, and scanners
  • Install, upgrade, and maintain computer workstation hardware, peripherals, and associated software
  • manage and execute installation upgrades and system patches
  • Assist with and provide support/troubleshooting for server hardware
  • Set up, maintain, and remove user directory accounts where necessary
  • Works within a team to complete special projects such as State agency migrations, equipment replacement, agency moves, and mass operating system upgrades
  • Refers issues to the next level when problems occur that are beyond the skills of the technician and tracks the problem until it has been resolved

Requirements:

  • Bachelor's Degree (typically in Computer Technology)
  • 0-1 year of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I
  • OR 3-4 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I
  • Ability to troubleshoot all ETS-supported devices, on-site, working directly with users at their location to fully resolve the issue
  • Ability to tear down and rebuild physical computer equipment, including but not limited to motherboards, fans, hard drives, and power supplies
  • Ability to tear down and rebuild all ETS support printers
  • Ability to image and deploy all ETS-supported devices

Nice to have:

  • Experience with ServiceNow! or similar ticket tracking systems
  • Experience with Unified Endpoint Management Systems or similar
  • Knowledge of ITIL principles
  • Experience in supporting and repairing desktop hardware and software
  • Experience in imaging and deploying systems
  • Experience supporting and repairing peripherals, printers, scanners, etc.
What we offer:
  • Comprehensive health, dental, and vision insurance
  • Paid vacation, sick leave, FMLA, and holidays
  • Retirement - Pension and 457B plans
  • Flexible schedules and work-life balance options

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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