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Support Technician

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Robert Half

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Location:
United States , Gainesville

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Category:
IT - Administration

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Contract Type:
Employment contract, Contract work

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Salary:

Not provided
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Job Description:

We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives.

Job Responsibility:

  • Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services
  • Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns
  • Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments
  • Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients
  • Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution
  • Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure
  • Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs
  • Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency
  • Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments
  • Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support

Requirements:

  • Demonstrated experience troubleshooting Microsoft environments, including Windows 10, Windows 11, Microsoft 365, Entra ID, and Active Directory
  • Working knowledge of network support concepts with hands-on ability in routing, switching, VLANs, VPN connectivity, and general LAN/WAN troubleshooting
  • Familiarity with virtualization technologies such as VMware and Hyper-V
  • Experience supporting backup and recovery tools, with Veeam exposure considered an advantage
  • Background using service desk or ticket management systems to track work, document actions, and manage priorities
  • Strong communication and customer support skills with the ability to explain technical issues in a clear and thorough manner
  • Ability to balance multiple tasks across different client environments in a fast-paced support setting
  • Willingness to travel to client locations as needed

Nice to have:

Veeam exposure

What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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