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Robert Half Logo Robert Half · IT - Administration

Support Technician

United States, Gainesville · Job Posted May 03, 2026
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Job Description

We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations.

Job Responsibility

  • Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns
  • Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks
  • Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments
  • Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments
  • Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed
  • Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented
  • Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs
  • Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency
  • Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments
  • Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience

Requirements

  • Hands-on experience troubleshooting Microsoft environments, including Windows 10/11, Microsoft 365, Entra ID, and Active Directory
  • Working knowledge of network support concepts such as routing, switching, VLANs, LAN/WAN connectivity, and firewall troubleshooting
  • Familiarity with virtualization technologies, especially VMware and Hyper-V
  • Experience using service desk or ticket management systems to track incidents, actions taken, and final resolutions
  • Ability to support several client environments at once while staying organized and responsive in a fast-paced setting
  • Strong communication and customer support skills, with the ability to explain technical issues in a clear and detail-oriented manner
  • Exposure to backup and recovery platforms
  • experience with Veeam is preferred
  • Relevant certifications such as CompTIA Network+, Microsoft, Cisco, or VMware credentials are a plus

Nice to have

  • Experience with Veeam
  • Relevant certifications such as CompTIA Network+, Microsoft, Cisco, or VMware credentials

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in our company 401(k) plan
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