CrawlJobs Logo

Support Technician

magentus.com Logo

Magentus

Location Icon

Location:
United Kingdom , Manchester (City Centre) or London (Farringdon)

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Our Support Team are the first point of contact for our customers. They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes.

Job Responsibility:

  • Provide remote technical support for customers experiencing technical issues with our products
  • Answering customer telephone calls
  • Adhering to processes and using our call management system (Jira) for all distinct customer communication
  • Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository
  • Raising incidents for reporting failures and errors found during monitoring and other support duties
  • Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers
  • Technical Account Management
  • meeting with customer to understand ticket priorities and to demonstrate progress on open tickets
  • Reporting progress of incidents daily to the Service management team
  • Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software
  • Participation in out-of-hours rota

Requirements:

  • Previous IT helpdesk experience including working to strict service level agreements
  • Knowledge of ITIL service management protocols
  • Customer focused
  • Ability to troubleshoot technical issues using only remote connection facilities or over the telephone

Nice to have:

  • SQL Querying
  • Dragon Voice Recognition
  • Augnito Voice Recognition
  • Linux Operating System
What we offer:
  • Hybrid working environment from Manchester (City Centre) or London (Farringdon) – 3 days a week from the Office and 2 from home
  • 25 days annual leave (increases with length of service up to 4 days) plus 8 bank holiday
  • Holiday purchase scheme via salary sacrifice
  • An extra day annual leave for your birthday
  • Enhanced Maternity Leave
  • Enhanced Paternity Leave
  • Religious holiday swap programme
  • Up to two days paid Volunteering days
  • Paid time off during the working day to donate blood
  • Pawrental Leave
  • Litmos learning
  • Product Training
  • Peer recognitions
  • Magentus Values awards
  • Length of service awards
  • Performance Annual Bonus Programme
  • Life Insurance (4x annual salary)
  • Private health care (BUPA) plus discounted rates to add your loved ones
  • Salary Sacrifice Pension
  • Income Protection
  • EAP (access to online Healthcare)
  • Employee Referral scheme- £1,000 tax free
  • Branded merchandise starter pack
  • £250 working from home allowance
  • Free Flu Jabs
  • Enhanced Sick Pay

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Magentus - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Support Technician

Hardware Support technician

This role is critical to ensuring continuous operation of essential hardware sys...
Location
Location
United States , Boston
Salary
Salary:
Not provided
prwt.com Logo
PRWT Services, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent
  • IT experience preferred but not required
  • Ability to quickly and accurately diagnose and resolve hardware failures
  • Ability to work independently with little or no supervision
  • Reliability and dependability is a must
Job Responsibility
Job Responsibility
  • Ensuring continuous operation of essential hardware systems such as handheld devices, mobile printers, tablets, and related peripherals
  • Provide direct, in-person support for hardware troubleshooting and repair, maintenance, and replacement during business hours
  • Have on-call availability on nights and weekends to respond to critical events within 1 hour of notification
  • Parttime
Read More
Arrow Right

IT Support Technician

IT Service Desk role providing 1st/2nd line support to UK suppliers. Temporary t...
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
13.00 - 13.30 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange)
  • Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
  • Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office)
  • Experience of using call management software
  • Experience of working in a service desk environment
  • Excellent telephone manner and customer service
  • Ability to cope under pressure
Job Responsibility
Job Responsibility
  • Providing 1st/2nd line support to UK suppliers
  • Providing support via Remote Technologies, Telephone and Email
  • Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers
  • Logging calls accurately in call logging system
  • Taking ownership, troubleshooting and escalating calls
  • Working independently on weekly assigned tasks
  • Meeting deadlines of new projects assigned to Service Desk
  • Liaising with 2nd line and 3rd party support teams
What we offer
What we offer
  • Full training provided
  • Friendly environment
  • Onsite Parking
  • Eye care vouchers and money towards glasses for VDU purposes
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave
  • Fulltime
Read More
Arrow Right

Customer Support Technician I

We are seeking a Customer Support Technician I, who will play a key role in ensu...
Location
Location
United States , Atlanta
Salary
Salary:
20.00 - 25.00 USD / Hour
planetdds.com Logo
Planet DDS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 0 - 2+ years of relevant experience in technical support or related field, with a focus on troubleshooting and problems-solving
  • Bachelor's degree in a relevant field or equivalent work experience
  • Proficient in using support tools and software
  • Acquire deep understanding of the company's products or services
  • Knowledge of relevant technologies, platforms, and systems
  • Excellent written and verbal communication skills
  • Ability to convey technical information to non-technical customers
  • Strong interpersonal skills and the ability to work collaboratively
Job Responsibility
Job Responsibility
  • Provide technical support to customers via various channels, including phone, email, and chat
  • Troubleshoot and resolve technical issues related to the company's products or services
  • Collaborate with other teams to address and resolve customer problems effectively
  • Contribute to the creation and maintenance of a comprehensive knowledge base
  • Document common issues, resolutions, and best practices for internal and external use
  • Share insights and findings with the team to enhance overall technical support capabilities
  • Communicate technical information in a clear and understandable manner to non-technical customers
  • Ensure timely and accurate updates to customers regarding the status of their technical issues
  • Identify and address customer concerns, ensuring a positive customer experience
  • Proactively identify opportunities to improve processes and enhance the overall customer support experience
  • Fulltime
Read More
Arrow Right

Desktop IT Support Technician

A confidential organization is seeking an experienced Desktop Support Technician...
Location
Location
United States , San Francisco
Salary
Salary:
85000.00 - 120000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • IT degree preferred
  • 1–3 years of technical support or IT helpdesk experience
  • Active Security Clearance OR VantageClear Credential (required)
  • Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
  • Excellent communication, customer service, and problem-solving skills
  • Ability to work independently in an onsite corporate environment
Job Responsibility
Job Responsibility
  • Provide on-site technical support for hardware, software, and network-related issues
  • Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
  • Install, configure, image, and deploy hardware and software
  • Assist users with application, operating system, and connectivity issues
  • Respond promptly to incidents and service requests via phone, email, or in-person
  • Document all work, solutions, and updates in the ticketing system
  • Collaborate with IT teams for escalations and project-based work
  • Maintain accurate inventory of IT assets and ensure compliance with security protocols
  • Provide user training and guidance on IT policies and best practices
  • Fulltime
Read More
Arrow Right

Desktop IT Support Technician

A confidential defense organization is seeking an experienced Desktop Support Te...
Location
Location
United States , Phoenix
Salary
Salary:
85000.00 - 120000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • IT degree preferred
  • 1–3 years of technical support or IT helpdesk experience
  • Active Security Clearance OR VantageClear Credential (required)
  • Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
  • Excellent communication, customer service, and problem-solving skills
  • Ability to work independently in an onsite corporate environment
Job Responsibility
Job Responsibility
  • Provide on-site technical support for hardware, software, and network-related issues
  • Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
  • Install, configure, image, and deploy hardware and software
  • Assist users with application, operating system, and connectivity issues
  • Respond promptly to incidents and service requests via phone, email, or in-person
  • Document all work, solutions, and updates in the ticketing system
  • Collaborate with IT teams for escalations and project-based work
  • Maintain accurate inventory of IT assets and ensure compliance with security protocols
  • Provide user training and guidance on IT policies and best practices
  • Fulltime
Read More
Arrow Right

AV Support Technician

This position will support the Audio Video, Move, and LRA duties at DISA Global....
Location
Location
United States , Scott AFB
Salary
Salary:
Not provided
chameleonis.com Logo
Chameleon Integrated Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Secret security clearance with Top-Secret eligibility
  • Knowledge of Windows 11 support & technical troubleshooting skills
  • Knowledge of all Microsoft Office 365 applications and Microsoft Teams
  • Excellent written and verbal business communication skills
  • Large team experience with proven ability to follow direction and contribute ideas
  • Ability to follow & enforce established processes and security guidelines
  • Ensure exceptional customer service & support with prompt problem resolution
  • Candidate must be reliable, on-time and able to complete tasks by target dates
  • Maintain a professional work ethic & demeanor
  • Excellent organization & time management skills
Job Responsibility
Job Responsibility
  • Provides input to deliverables as required
  • Provision user’s accounts
  • Provide Alt Token and SIPR Token LRA support
  • Work with Global Service Desk to resolve/solution and track open service tickets
  • Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Provide end user desk setups (cube moves)
  • Provide Command Level AV support (run DCS and GVS meetings)
  • Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration
  • Responsible for completing room setup for meetings/conferences/town hall meetings/training classes
What we offer
What we offer
  • Competitive Employee Health Insurance options including dental
  • 100% company paid vision plan
  • 401K plan with generous company match and no vesting period
  • 100% company paid Life insurance
  • 100% company paid long and short-term disability insurance
  • Training allowance
  • PTO
  • Fulltime
Read More
Arrow Right

IT Systems Support Technician

Join a growing software business as an IT Support Technician, where you'll recei...
Location
Location
United Kingdom , Uckfield
Salary
Salary:
25000.00 - 29000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Some experience or education in IT (qualification or previous role preferred)
  • Knowledge of Microsoft environments, networking, and SQL
  • Strong communication skills and a willingness to learn
  • Full driving licence and access to a car (occasional travel required to clients with implementation team, expenses covered)
Job Responsibility
Job Responsibility
  • Provide remote and on-site support for bespoke business management and eCommerce software
  • Install, configure, and troubleshoot desktop PCs and servers
  • Manage SQL databases and client/server/network security
  • Configure LAN, WAN, and VOIP systems
  • Deliver training and support to customers as needed
What we offer
What we offer
  • 20 days annual leave + bank holidays
  • Pension scheme
  • Free parking
  • Casual dress
  • Social team events
  • Company sickness pay
  • Fulltime
Read More
Arrow Right

IT Support Technician

Entry level IT Systems role providing telephone and on-site assistance to custom...
Location
Location
United Kingdom , Uckfield
Salary
Salary:
25000.00 - 29000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge and experience in Microsoft client/server environments
  • Knowledge and experience in Microsoft SQL
  • Knowledge and experience in networking technologies
  • IT qualification/education or previous working experience in an IT role
  • Driving licence and access to a car
  • Excellent communication skills
  • Quick learning ability
  • Friendly and concise approach
  • Bright, driven, and energetic with a passion for learning and technology
Job Responsibility
Job Responsibility
  • Provide remote technical assistance regarding bespoke business management software systems
  • Provide technical support for bespoke eCommerce platform
  • Administer basic SQL databases
  • Assist and train existing customers on-site when required
  • Install, configure, and diagnose desktop PCs and servers
  • Manage client, server, and network security
  • Configure and support multi-site LAN, WAN, and VOIP systems
  • Provide telephone and on-site assistance to customers nationwide
What we offer
What we offer
  • 20 days annual leave + Bank Holidays
  • Parking
  • Pension
  • Social Team Events
  • Casual Dress
  • Company Sickness Pay
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy