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Support Technician I

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Las Vegas

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems.

Job Responsibility:

  • Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams
  • Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits
  • Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues
  • Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery
  • Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations
  • Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation
  • Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records
  • Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.

Requirements:

  • At least 3 years of experience in IT support or a related field
  • Proficiency in Active Directory and managing user access
  • Prior experience with Jira Service Management and Intune required
  • Strong knowledge of computer hardware and troubleshooting techniques
  • Experience with Windows 10 and related support tasks
  • Familiarity with deskside support and resolving end-user issues
  • Ability to manage multiple tasks and prioritize effectively in a dynamic environment
  • Strong communication skills and a customer-focused approach to problem-solving.
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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