Support Team Leader / Service Manager Job at Brook-St Hiredonline (North Tyneside)

Customer Service Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Israel Support Services Delivery Country Leader

The Israel Service Experience Country Leader manages the service experience deli...

Location

Israel , Ra'anana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

At least 12 years in Service Business Management with a strong background in managing high-level individual contributors
Solid experience in a similar role
Experience leading teams that deliver technical services
University degree, with advanced degrees preferred
Excellent knowledge of the market and competitive dynamics
Strong understanding of business models, strategies, and processes
Ability to manage people and business relationships
Experience in organizational design and planning
Strong problem-solving skills
Ability to manage team productivity

Job Responsibility

Oversee the success of the team
Set strategic plans for the service business, monitor performance, and implement improvements
Track and manage key business metrics like revenue and customer satisfaction
Create action plans for any issues
Build strong relationships with various internal teams and external partners
Lead initiatives that enhance the team's results
Assign tasks, provide direction and coaching, and remove obstacles to help your team succeed
Foster a work environment encouraging growth, high performance, and rewards
Achieve diversity and HR goals
Mentor other team members and contribute to initiatives that enhance employee development

What we offer

A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Property Services Team Leader

Lead one of six operations support teams to deliver top-quality admin and compli...

Location

United Kingdom , London

Salary:

22.28 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management experience
Strong IT, organisational, and communication skills
Excellent problem-solving and time management abilities
Customer-first mindset
collaborative team player

Job Responsibility

Lead, motivate, and develop an admin support team
Provide coaching, mentoring, 1:1s, and team meetings
Ensure team members are trained, inducted, and clear on responsibilities
Adhere to financial and procurement procedures
Monitor DLO and contractor performance to meet KPIs
Manage compliance data (gas, heating, M&E PPM, EICRs, etc.)
Produce management reports and track team targets
Build positive relationships with internal and external stakeholders
Support service delivery through effective planning and problem-solving

Fulltime

Customer Support Team Leader

The Customer Support Team Leader will manage a team of accommodation specialists...

Location

United Kingdom , Exeter

Salary:

32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A highly motivated individual with a positive 'can do' attitude
Experience of leading a team
Exceptional attention to detail and outstanding customer service skills
Adaptability to meet the needs of a dynamic business environment
Confidence with IT tools, including Microsoft Office and CRMs
Ideally a background in sales, housing, travel or hospitality

Job Responsibility

Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
Be an ambassador championing the core values of the company
Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
Review team performance, deliver feedback and performance management
Actively participate in business initiatives and undertake wider leadership responsibilities
Manage enquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Build and nurture relationships with clients, suppliers and colleagues

What we offer

25 days holiday (plus bank holidays) plus an additional 2 days off for wellbeing taking that to 27
Contributory pension
Private healthcare
Free eye tests
24 hour access to a GP
Long service awards
Many social and company events
Opportunities to be part of employee-led committees
Welcome box of goodies and a company wide induction programme
Opportunities for world travel

Fulltime

Customer Service Team Leader

Team Leader Customer Service with French position at Circle K Business Centre in...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good French language skills

Job Responsibility

Handle complex inbound and outbound customer requests via phone, e-mail and by post
Manage customer operational issues and problem situations
Customer service and card support (B2B customer agreements, pricing/discounts, customer complaints, working with payment orders, credit limits, cards, invoices, reports and other technical inquiries)
Work with databases and IT-systems (primarily PALS, CRM On-Demand, JDE)
Be responsible for customer complaints and issues solving process
Describe and communicate daily processes
Support manager on daily tasks in scheduling
Assist to cooperate with partners and attend at quality controlling and measuring activities
Participate in different client service projects according to current priorities of unit
Maintenance of Customer Service everyday activities documentation/procedures

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

Customer Support Team Leader - Midnights

We're looking for a leader who can thrive during these non-traditional hours, bu...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Contact centre experience is essential
Bonus if experience is in Financial Services
Genuine passion for team development and a track record of coaching success
Strong attention to detail with the ability to identify and address inefficiencies
Experience in analysing and interpreting basic data sets
A growth mindset—comfortable making mistakes, learning, and improving
Confidence in giving and receiving constructive feedback, including managing up
A drive for success, backed by a track record of achieving results in previous roles
Someone who has worked similar shifts or unsociable hours is a plus

Job Responsibility

Lead a team of approximately 10 agents to deliver exceptional outcomes for customers and the business
Develop team skills through 1:1s, coaching, huddles, and meetings
Support the Customer Support Manager in driving positive departmental changes
Build strong relationships with key internal stakeholders
Act as an escalation point for team support when needed, especially during unsociable hours
Remove obstacles preventing agents from delivering outstanding service

What we offer

Private Healthcare, including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills
Quick to adapt to a fast pace environment while working to learn quickly how to manage multiple tasks
Must have excellent project management skills and client management

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company

Fulltime

Support Team Leader / Service Manager

Brook-St Hiredonline

Location:
United Kingdom , North Tyneside

Category:
Nursing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 30, 2026

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