Support Team Leader / Service Manager Job at Brook-St Hiredonline (North Tyneside)

Customer Service Team Leader

Are you a natural leader with a passion for delivering brilliant customer servic...

Location

United Kingdom , Luton

Salary:

27400.00 GBP / Year

Arriva London South Limited

Expiration Date

Until further notice

Requirements

Experience leading or coaching a team in a customer service, contact centre, or similar fast-paced environment
A passion for delivering brilliant customer experiences
Strong communication and interpersonal skills
Calm, confident problem-solving abilities—even under pressure
A flexible, organised approach and the ability to manage multiple priorities

Job Responsibility

Lead & Inspire: Motivate and manage a team of customer service advisors to deliver outstanding service
Coach & Develop: Support your team with regular feedback, training, and development to help them shine
Drive Performance: Monitor KPIs, quality, and productivity to keep standards high
Champion Customer Experience: Ensure queries and complaints are resolved quickly, effectively, and with genuine care
Problem-Solve: Create a proactive, solution-focused environment where challenges are resolved confidently
Live Our Values: Role-model the Arriva approach—always putting customers first
Collaborate: Work closely with colleagues across the business to support continuous improvement and innovation

What we offer

Free bus pass
great career development and progression
opportunity for overtime

Fulltime

Ind Manager - Business Service Support

Job Title- IND MANAGER - Business Service support. ARL- 6. Solution Line- WCRG. ...

Location

India , Bengaluru

Salary:

Not provided

Aon

Expiration Date

Until further notice

Requirements

Graduation or Post Graduation
12+ years of relevant experience
12+ years of Operations Leadership Experience, with Insurance
Claims Management Experience
Well versed with MS Excel, MS Word
Expertise in Understanding, managing and handling Claim documents, ensuring accuracy and compliance
Excellent verbal and written communication skills
Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines
The ability to remain calm under pressure and to work flexibly when required
A positive approach and mind-set and excellent attention to detail

Job Responsibility

Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels
Verify claim information and enter details accurately into the claims management system
Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders
Uphold and demonstrate leadership values and a proven track record of building teams, retaining talent and effective people leadership
Building strong relationships with UK colleagues, and other internal stakeholders
Should be able to present team performance using data and analytics to drive successful outcomes as well as feedback to ensure effective service delivery of KPIs
Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support
Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions
Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
Monitor customer feedback and address concerns promptly to ensure satisfaction

What we offer

Cab Facility
Comprehensive benefits package
Two “Global Wellbeing Days” each year
Variety of workstyle options through Smart Working model
Continuous learning culture

Fulltime

Guest Services Team Leader

We are recruiting a Guest Services Team Leader to join our vibrant and friendly ...

Location

Ireland , Dublin

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least one year of experience in a similar leadership within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
Be confident in stakeholder management, including client, the team, and peers
Have a positive, vibrant personality, acting with integrity and be able to easily build rapport with key stakeholders
Possess excellent organization skills, a can-do attitude, and a passion for delivering high standard service
Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette

Job Responsibility

Meeting and greeting all visitors to site
Managing, training, and continuously engaging with the team to ensure high levels of productivity
Working alongside the team to ensure efficient and outstanding service levels are delivered at all times
Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
Being involved in staff events from the social aspect to planning and implementing with the office leadership team
Booking and supporting all meetings and events, using EMS

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Tax-saver tickets on public transport in partnership with Travel Hub
Bike to Work Scheme
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital counsellor services
Eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test

Fulltime

Team Leader Day Services

We are currently seeking applications from those interested in joining us as Tea...

Location

Ireland , Sligo

Salary:

Not provided

Orchard Care Group

Expiration Date

Until further notice

Requirements

Qualification in relevant discipline (e.g.: social care, health, community care sector) level 7 minimum with 3+ years experience in Disability Services
Experience in overseeing the supervision of staff would be highly desirable
Strong knowledge of care practices, protocols, and regulatory requirements in the care sector
Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and teams
Proficient in documentation and record-keeping, with attention to detail
Ability to handle multiple tasks, prioritise workload, and work under pressure
Strong organisational and problem-solving skills
Compassionate, empathetic, and patient-oriented approach to care
Understanding of the New Directions model, successful applicants should have the ability to develop and maintain support /care plans and provide required support and care to clients on an individual person-centred basis
Experience working with both intellectual disabilities and autism

Job Responsibility

encourage a supportive and collaborative culture among your team
Ensure the ongoing focus on the care of the people we support
Understand and deliver on our Vision, Mission, and Values
Assume management responsibilities in the absence of the Person in Charge
Foster the development of team members at all times
support individuals to live their best lives, achieving day to day goals and promoting independence and integration within the community
promote the people we support to be involved in various activities (i.e., gardening, arts/crafts and many more activities) on-site at the day service and assist them with activities and day trips in the community

What we offer

Comprehensive induction process
Extensive training programme
On-going mentoring and support
Continuous Professional Development support
Career progression opportunities
Orchard Values Champion Award
Refer a friend initiative
Working in a well-resourced environment with access to the multidisciplinary team
Employee Assistance Programme for staff and their families

Fulltime

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills
Quick to adapt to a fast pace environment while working to learn quickly how to manage multiple tasks
Must have excellent project management skills and client management

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company

Fulltime

Customer Support Team Leader - Midnights

We're looking for a leader who can thrive during these non-traditional hours, bu...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Contact centre experience is essential
Bonus if experience is in Financial Services
Genuine passion for team development and a track record of coaching success
Strong attention to detail with the ability to identify and address inefficiencies
Experience in analysing and interpreting basic data sets
A growth mindset—comfortable making mistakes, learning, and improving
Confidence in giving and receiving constructive feedback, including managing up
A drive for success, backed by a track record of achieving results in previous roles
Someone who has worked similar shifts or unsociable hours is a plus

Job Responsibility

Lead a team of approximately 10 agents to deliver exceptional outcomes for customers and the business
Develop team skills through 1:1s, coaching, huddles, and meetings
Support the Customer Support Manager in driving positive departmental changes
Build strong relationships with key internal stakeholders
Act as an escalation point for team support when needed, especially during unsociable hours
Remove obstacles preventing agents from delivering outstanding service

What we offer

Private Healthcare, including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Customer Service Team Leader

Team Leader Customer Service with French position at Circle K Business Centre in...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good French language skills

Job Responsibility

Handle complex inbound and outbound customer requests via phone, e-mail and by post
Manage customer operational issues and problem situations
Customer service and card support (B2B customer agreements, pricing/discounts, customer complaints, working with payment orders, credit limits, cards, invoices, reports and other technical inquiries)
Work with databases and IT-systems (primarily PALS, CRM On-Demand, JDE)
Be responsible for customer complaints and issues solving process
Describe and communicate daily processes
Support manager on daily tasks in scheduling
Assist to cooperate with partners and attend at quality controlling and measuring activities
Participate in different client service projects according to current priorities of unit
Maintenance of Customer Service everyday activities documentation/procedures

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

Customer Support Team Leader

The Customer Support Team Leader will manage a team of accommodation specialists...

Location

United Kingdom , Exeter

Salary:

32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A highly motivated individual with a positive 'can do' attitude
Experience of leading a team
Exceptional attention to detail and outstanding customer service skills
Adaptability to meet the needs of a dynamic business environment
Confidence with IT tools, including Microsoft Office and CRMs
Ideally a background in sales, housing, travel or hospitality

Job Responsibility

Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
Be an ambassador championing the core values of the company
Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
Review team performance, deliver feedback and performance management
Actively participate in business initiatives and undertake wider leadership responsibilities
Manage enquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Build and nurture relationships with clients, suppliers and colleagues

What we offer

25 days holiday (plus bank holidays) plus an additional 2 days off for wellbeing taking that to 27
Contributory pension
Private healthcare
Free eye tests
24 hour access to a GP
Long service awards
Many social and company events
Opportunities to be part of employee-led committees
Welcome box of goodies and a company wide induction programme
Opportunities for world travel

Fulltime

Support Team Leader / Service Manager

Brook-St Hiredonline

Location:
United Kingdom , North Tyneside

Category:
Nursing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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