Support Systems Analyst

MaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. We're seeking a strategic and technically fluent Support Systems Analyst to architect and secure our support infrastructure. This is not just an admin role; it is an ownership role. You will act as the technical lead for our Zendesk ecosystem and integrated tools (n8n, Zapier, Intercom), bridging the gap between Support, Engineering, and Product. While you will handle day-to-day configuration, your primary focus is on scalability, system resilience, and data integrity. You will ensure that as we ship new features and grow our team, our workflows remain stable, our data remains accurate, and our agents remain efficient. The ideal candidate is a "Systems Thinker" who documents obsessively, tests rigorously, and prioritizes the long-term health of the operation over short-term hacks.