Support System Specialist Job at Baptist Health (Florida) (Jacksonville)

Customer Support Specialist

Location

India , Indore

Salary:

Not provided

Cibirix

Expiration Date

Until further notice

Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support ticketing systems
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma

Job Responsibility

Respond to customer queries in a timely and accurate way, via phone, email and ticketing system
Identify customer needs and help customers use specific features
Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Fulltime

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...

Location

United States , Phoenix

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
15 credit hours in computer science or a related field
An equivalent combination of related experience and education may be considered
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
The successful candidate must pass a Federal background check
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
Must possess and maintain a valid Arizona driver’s license with a clean record
Accurate color perception is required to safely work with electrical wiring

Job Responsibility

Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
Provide after-hours support to Technology team for change management, projects and system outage resolution
Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
Preventive and Corrective Maintenance
Install software updates, create, and deploy images on end user workstations
Work with vendors and contractors for issues requiring 2nd level support
Maintaining inventory control and conducting audits
Provide first level training when needed

What we offer

Medical benefits
Paid vacation
Paid holiday

Fulltime

Junior IT Application Support Specialist

At Bosch, we shape the future by inventing high-quality technologies and service...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Experience in application support (preferably with document management systems)
Strong analytical and problem-solving skills
A solid understanding of ITSM practices and agile methodologies
Excellent communication skills – fluent in English, both written and spoken
Customer-centric attitude with a sense of ownership and initiative
Ability to work independently and collaboratively
German language skills are a plus

Job Responsibility

Provide 2nd-level support for our Document Management System (Document Backbone)
Resolve complex incidents escalated from 1st-level teams
Ensure smooth, secure, and efficient system performance
Advise stakeholders based on your functional and technical knowledge
Understand business needs and translate them into effective IT solutions
Identify recurring issues and propose sustainable fixes
Suggest and test functional enhancements
Support testing and quality assurance of new features
Work closely with product teams, developers, and business users
Contribute to a culture of agility, transparency, and shared responsibility

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Non-working days on the 31st of December

Fulltime

Enterprise Support Specialist, Spanish Speaking

As an Enterprise Specialist on the Product Support team, you’ll have the excitin...

Location

United States , San Francisco; New York

Salary:

43.80 - 63.90 USD / Hour

Figma

Expiration Date

Until further notice

Requirements

3+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
Proficiency in spoken and written Spanish at a professional level
Experience working with system administration for large end-user communities or guiding customers through complicated implementations
Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions

Job Responsibility

Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

What we offer

health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
equity to employees
sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles

Fulltime

IT Support Specialist

You’ll be Hebbia’s IT backbone. You’ll keep our people and offices running. You’...

Location

United States , New York City

Salary:

80000.00 - 110000.00 USD / Year

Hebbia

Expiration Date

Until further notice

Requirements

3–5 years in IT support or related roles
Clear, direct communicator
organized and detail-oriented
Demonstrated ability to self-manage against objectives and escalate appropriately
Known for white-glove support and customer service under pressure
Confident administrator of Mac, Windows, iOS, and Android ecosystems - ideally direct Device Management experience defining policies, managing exceptions, etc.
Hands-on with office AV systems and collaboration software: install, configure, maintain
Experienced with enterprise SaaS and modern ticketing/remote tools

Job Responsibility

Be the onsite point of contact for business technology: A/V, user onboarding, badge systems, deskside support, events
Provide reliable global support via tickets and walk-ups: hardware, networks, SaaS
Write, maintain, and adhere to clearly documented runbooks for users and IT team
Administer SaaS apps like Google Workspace, Okta, Slack, Linear
Handle account provisioning and deprovisioning with precision and security
Track, maintain, and deploy hardware inventory
coordinate ordering, repairs and replacements
Support cybersecurity and compliance objectives such as system audits and accreditations
Cover teammates during PTO
hand off cleanly across time zones

What we offer

PTO: Unlimited
Insurance: Medical + Dental + Vision + 401K + Wellness Benefits
Eats: Catered lunch daily + doordash dinner credit if you ever need to stay late
Parental leave policy: 3 months non-birthing parent, 4 months for birthing parent
Fertility benefits: $15k lifetime benefit
New hire equity grant: Competitive equity package with unmatched upside potential

Fulltime

Inside Sales Support Specialist

Join Our Team as an Inside Sales Support Specialist at Signarama! Are you passio...

Location

United States , Pittsburgh

Salary:

18.00 - 25.00 USD / Hour

Signarama Alexandria

Expiration Date

Until further notice

Requirements

Strong proficiency in computer operations, including Windows Office and POS systems
Excellent command of the English language with strong spelling, grammar, and proofreading skills
Understanding of basic sales and telemarketing principles
Exceptional communication and customer service skills
Ability to stand for extended periods and manage frequent computer use

Job Responsibility

Customer Engagement: Respond promptly to customer inquiries in person and over the phone, provide expert recommendations and accurate estimates, and guide them through the order process
Marketing Execution: Implement store marketing strategies, and engage in telemarketing to foster new business opportunities
Sales Support: Process work orders with precision, secure necessary down payments, and finalize payments upon project completion
Relationship Management: Maintain strong relationships with both vendors for sourcing and the production team to ensure clarity and quality in all orders
Operational Excellence: Assist in various store operations, ensure all administrative tasks like reporting and invoicing are handled efficiently, and maintain a clean and professional store appearance

What we offer

401(k)
401(k) matching
Competitive salary
Opportunity for advancement
Paid time off
Profit sharing
Professional Development Opportunities
Dynamic and Supportive Work Environment

Fulltime

Inside Sales Support Specialist

Join Our Team as an Inside Sales Support Specialist at Signarama! Are you passio...

Location

United States , Pittsburgh

Salary:

18.00 - 25.00 USD / Hour

Signarama Alexandria

Expiration Date

Until further notice

Requirements

Strong proficiency in computer operations, including Windows Office and POS systems
Excellent command of the English language with strong spelling, grammar, and proofreading skills
Understanding of basic sales and telemarketing principles
Exceptional communication and customer service skills
Ability to stand for extended periods and manage frequent computer use

Job Responsibility

Customer Engagement: Respond promptly to customer inquiries in person and over the phone, provide expert recommendations and accurate estimates, and guide them through the order process
Marketing Execution: Implement store marketing strategies, and engage in telemarketing to foster new business opportunities
Sales Support: Process work orders with precision, secure necessary down payments, and finalize payments upon project completion
Relationship Management: Maintain strong relationships with both vendors for sourcing and the production team to ensure clarity and quality in all orders
Operational Excellence: Assist in various store operations, ensure all administrative tasks like reporting and invoicing are handled efficiently, and maintain a clean and professional store appearance

What we offer

401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Professional Development Opportunities
Dynamic and Supportive Work Environment
Healthcare, 401K & Profit Sharing

Fulltime

Senior Customer Support Specialist

Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service or helpdesk role
Proven ability to troubleshoot and support customers using software applications
Must have excellent listening and communication skills (written and verbal) with the ability follow instructions
Highly organized with good analytical problem-solving abilities
Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast-paced constantly evolving workplace
Candidates must be eligible to work in the US for any employer

Job Responsibility

Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service
Provide outstanding customer service to both internal and external customers
Thoroughly document findings, next steps, and learnings in tickets
Contribute to team documentation to facilitate knowledge sharing
Actively manage assigned tickets to ensure adherence to SLA’s
Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed
Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues
Deliver and perform against position and team performance metrics
Work with cross functional teams to research and resolve customer issues
Collaborate on issue resolution and escalate issues requiring technical resources

Support System Specialist

Baptist Health (Florida)

Location:
United States , Jacksonville

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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Support System Specialist

Baptist Health (Florida)

Location:United States , Jacksonville

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 05, 2026

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Location:
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Contract Type:
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Job Posted:
January 05, 2026