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Support Specialist

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Parking Network B.V.

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Location:
South Africa , Cape Town

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

280000.00 - 315000.00 ZAR / Year
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Job Description:

NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist. As a Support Specialist, you will primarily provide telephone-based support to live Affiliates and Merchants across a range of NMI products, with opportunities to also assist via email and online ticketing as needed, while ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST). Attendance within the Cape Town office for US working hours is required for this role.

Job Responsibility:

  • Onboarding new and existing customer accounts
  • Training customers on our onboarding & reporting tools
  • Supporting internal colleagues with general queries relating to our products
  • Updating/creating knowledge garden content
  • Updating/creating internal documentation
  • Working with acquirers/other teams to ensure customer solutions are compliant
  • Providing general support for customers using our products/services
  • Internal projects to help improve the customer experience
  • Building out internal training programs

Requirements:

  • Excellent customer service skills
  • Excellent all round IT knowledge
  • Excellent attention to detail
  • Proven problem solving ability
  • Proactive, shows initiative and creativity in solving issues
  • Ability to handle complex data sets
  • Ability to prioritize tickets and workload
  • Excellent written & verbal communication skills
  • Positive, 'can do' attitude
  • Organized and able to work without close supervision
  • Show curiosity
  • Experience of the payments and/or FinTech industry

Nice to have:

  • Experience of using a customer ticketing system
  • Experience in an IT Helpdesk or Support role
What we offer:
  • Annual bonus scheme
  • 15 days holiday + 12 public holidays each year
  • 45-hour work week
  • Family friendly policies (Enhanced Maternity and Paternity Pay)
  • Company training budget
  • Employee wellbeing including mental health first aiders and weekly yoga sessions
  • Employee referral scheme with generous financial reward
  • Bonusly colleague reward scheme
  • Fun culture events (company volunteering days, seasonal parties)
  • Medical Aid and Gap Cover

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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