Support Specialist

• Investigate, track, find solutions, and resolve support issues and questions
• Test solutions before deploying to production, understand program code and error logs, and log software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite, as part of troubleshooting, resolving issues or onboarding, as needed
• Perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
• Become knowledgeable of Vista Group software and the cinema industry to effectively serve clients
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions
• Build strong relationships with clients and team members
• Be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically and internationally on occasion

• Specific knowledge of SQL Server, Visual Basic, .NET, cloud technologies, and networking
• Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
• Proven ability to remain composed under pressure, use independent discretion and judgment to assess situations, and respond appropriately
• A commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc...)
• Current valid passport or able to obtain one promptly if required

Undergraduate degree or certifications in related technical area would be preferred

• Excellent work/life balance including a 4 ½ day working week
• Hybrid working (home and office based split, requiring regular weekly attendance in the Auckland office)
• Medical and Life insurance
• Volunteer day, enhanced paid parental leave and wellness benefits
• Strong mentoring & career development focus
• Fun team events including the Vista Innovation Cup