CrawlJobs Logo
Scale Logo Scale · Customer Service

Support Specialist

Mexico, Mexico City · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation. This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.

Job Responsibility

  • Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment
  • Communicate clearly, empathetically, and professionally
  • Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems
  • Identify issues outside the tier’s scope and escalate with clear context and documentation
  • Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience
  • Stay current on relevant process and product updates through the provided resources

Requirements

  • Prior experience in high-volume customer support, platform support, or similar
  • Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision
  • Strong written and verbal English communication skills, with the ability to communicate clearly and professionally
  • Familiarity with customer service SaaS tools, Slack, and Google Workspace

What we offer

Company equipment will be provided during the engagement

Scale - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Support Specialist

8 matching positions

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
  • 15 credit hours in computer science or a related field
  • An equivalent combination of related experience and education may be considered
  • Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
  • The successful candidate must pass a Federal background check
  • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
  • This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
  • Must possess and maintain a valid Arizona driver’s license with a clean record
  • Accurate color perception is required to safely work with electrical wiring
Job Responsibility
Job Responsibility
  • Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
  • Provide after-hours support to Technology team for change management, projects and system outage resolution
  • Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
  • Preventive and Corrective Maintenance
  • Install software updates, create, and deploy images on end user workstations
  • Work with vendors and contractors for issues requiring 2nd level support
  • Maintaining inventory control and conducting audits
  • Provide first level training when needed
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holiday
  • Fulltime
Read More
Arrow Right

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...
Location
Location
Honduras , San Pedro Sula or Tegucigalpa
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support, chatbot management or product specialist role
  • Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
  • General understanding of APIs, JSON or other technical formats for diagnosing issues
  • Hands-on experience in chatbot configuration, intent training and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
  • Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Optimize the CX Assistant's Behavior
  • Address inquiries from customers regarding the behavior settings of the CX Assistant
  • Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
  • Implement Knowledge Base Enhancements
  • In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
  • Collaborate with Product & Engineering Teams
  • Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
  • Communicate Clearly and Consistently with Customers
  • Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
  • Maintain open communication with stakeholders, keeping them informed of the status and resolution
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • A front-row seat to one of the fastest SaaS growth stories of the decade
  • The chance to say: “I was there from the start.”
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

Technical Support Specialist role providing professional IT support with high se...
Location
Location
Italy , Afragola, Napoli
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as a Technical Support Specialist
  • Capacity to deal with changing business needs and priorities
  • Strong interpersonal skills with ability to build trustful relationships
  • Passion to learn on the job and keeping competence up to date
  • General knowledge of relevant technology standards, trends and innovations
  • General knowledge of IT service management, processes and toolsets
  • Basic knowledge of accounting and finance concepts related to IT asset procurement
  • Reliable approach with focus on end user and customer needs
Job Responsibility
Job Responsibility
  • Provide professional IT support with high service level
  • Lead or support on-site project implementation/deployment efforts
  • Coordinate and manage local vendors and local contact points
  • Provide 2nd level hardware and software support for end users
  • Manage lifecycle of all IT assets within defined region
  • Provide hands-on basic technical training for onsite support staff and new hires
  • Provide input on digital equipment/products risk of downtime
What we offer
What we offer
  • Inclusive work environment
  • Supportive climate regardless of age, gender, religion, sexual orientation, pregnancy and ability
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 40000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years in customer support, client service, or helpdesk roles
  • At least 1 year in a tech specialist capacity
  • Preferably within education or training environments
  • Strong background in client communication
  • Excellent written communication skills
  • Fluent in Plain English
  • Strong interest in technology-enabled products
  • Strong reading comprehension
  • Ability to navigate complex requests
  • Experience managing high ticket volumes
Job Responsibility
Job Responsibility
  • Respond to support tickets via Intercom
  • Handle inquiries for apprentices, employers, and internal teams
  • Investigate user-reported issues
  • Replicate scenarios and follow troubleshooting guides
  • Accurately document findings and next steps
  • Maintain strong communication with customers
  • Address sensitive or escalated issues
  • Efficiently prioritise and manage high volume of tickets
  • Set standard for tone of voice and responsiveness
  • Deepen understanding of all product features
What we offer
What we offer
  • Dynamic environment in rapidly growing organisation
  • Team collaboration
  • Professional growth opportunities
  • Potential temp to perm position
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

We are looking for a Technical Support Specialist who has experience in an end-u...
Location
Location
Salary
Salary:
26.00 - 36.00 USD / Hour
canfieldsci.com Logo
canfield scientific
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical school certificate or bachelor’s degree, preferably in support services
  • 3 years’ experience with direct customer support in a technical setting
  • Strong written and verbal communication on a technical level in a professional manner
  • Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
  • Ability to communicate status clearly and follow through issue completion for ongoing support resolution
  • Basic understanding of network protocols such as DHCP, DNS
Job Responsibility
Job Responsibility
  • Provide direct customer support for various hardware systems to end users, which could include medical field personnel
  • Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered
  • Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
  • Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
  • Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware
What we offer
What we offer
  • Paid days off
  • Medical, dental, and vision insurance
  • May be eligible for a discretionary bonus
  • 401(k) plan with employer match (currently set at 50%)
  • Fulltime
Read More
Arrow Right

IT Support Specialist

We are seeking a skilled and proactive IT Support Specialist to join our client’...
Location
Location
United States , Houston
Salary
Salary:
Not provided
chasesource.com Logo
ChaseSource
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred
  • Minimum 2 years of experience in a desktop support or IT helpdesk role
  • Strong knowledge of computer hardware, operating systems, and software applications
  • Excellent troubleshooting and problem-solving skills
  • Familiarity with remote access systems, voice networks, and basic server support
  • Excellent interpersonal, verbal, and written communication skills
  • Highly organized, self-motivated, and able to manage multiple tasks in a fast-paced environment
  • Willingness to learn scripting and automation tools (e.g., PowerShell, Python)
  • Team player with a proactive approach to continuous learning and support
  • Valid driver’s license and ability to travel between offices as needed
Job Responsibility
Job Responsibility
  • Provide prompt, professional technical support to end users across Houston, Cy-Fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other office locations
  • Set up new employees with computers, phones, applications, and access credentials
  • Troubleshoot and resolve hardware, software, printer, and connectivity issues
  • Install and upgrade desktop operating systems and business-critical applications
  • Maintain, re-image, refresh, and securely wipe company laptops and desktops
  • Support and escalate maintenance of network printers and peripherals
  • Resolve issues related to firm-specific and mission-critical applications
  • Maintain the firm’s IT security posture, following established protocols
  • Document IT processes and maintain up-to-date records
  • Act as a backup for mailroom operations, including mail processing and delivery
  • Fulltime
Read More
Arrow Right

Operations Support Specialist

The Operations Support Specialist provides day-to-day technical and administrati...
Location
Location
United States , Germantown
Salary
Salary:
20.00 - 25.00 USD / Hour
chickasaw.com Logo
Chickasaw Nation Industries, Inc (CNI)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be US Citizen
  • Must be able to obtain and maintain the required customer badge for access to systems, facilities, equipment and property
  • Associate’s Degree (or equivalent) in Business Administration, Management, Information Systems, or other related scientific or technical discipline
  • Minimum of three (3) years of experience in IT support, technology‑asset management, or related administrative roles
Job Responsibility
Job Responsibility
  • Assists Office of Nuclear Energy (NE) staff with computer equipment, mobile devices, and other DOE issued assets as requested
  • Assists in maintaining NE assets using Departmental database systems
  • Assists with IT onboarding tasks for new employees and contractors
  • Provides Adobe Acrobat application support to NE Staff as needed
  • Assists with EITS monthly billing reviews
  • Assists with monthly mobile device usage review
  • Assists with network printers and shredders
  • Assists NE Hoteling support
  • Assists with NE Portal SharePoint site updates
  • Assists with special requests for conference room meetings
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Company Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401(K) Immediate Vesting
  • Professional Development Assistance
  • Legal Aid Assistance Program
  • Family Planning / Fertility Assistance
  • Personal Time Off
  • Fulltime
Read More
Arrow Right

IT Technical Support Specialist

Under broad supervision, provides management information system user support on ...
Location
Location
United States , Milledgeville
Salary
Salary:
Not provided
oceanbluecorp.com Logo
Ocean Blue Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  • Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
  • Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment
  • Proficient at software installs and troubleshooting
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
Job Responsibility
Job Responsibility
  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Handle business-critical IT tasks and system improvements
  • Enable faster and smarter business processes and employee productivity
  • Research and evaluate emerging technologies, hardware, and software
  • Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
  • Install, configure, and support workstation software, hardware, printers, and phones
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Train employees in using software and hardware, and provide technical support when needed
Read More
Arrow Right