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Robert Half Logo Robert Half · IT - Administration

Support Specialist

United States, Forsyth · Job Posted June 09, 2026
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Job Description

We are looking for a Support Specialist to provide hands-on technical assistance for end users in Forsyth, Georgia. This contract opportunity is ideal for someone who can diagnose desktop and network-related issues, explain solutions clearly to non-technical users, and maintain a dependable support experience. The role focuses on day-to-day troubleshooting, documentation, and coordination of repairs across a Windows-based environment.

Job Responsibility

  • Deliver front-line desktop support for employees by resolving hardware, software, printer, and peripheral issues in a timely manner
  • Investigate technical incidents, determine root causes, and recommend practical solutions that restore user productivity
  • Record service requests, troubleshooting steps, resolutions, and installation updates accurately within the ticketing system
  • Communicate with end users throughout the support process to gather details, provide status updates, and confirm issue resolution
  • Coordinate equipment repair and replacement activities with external vendors when onsite fixes are not sufficient
  • Maintain and troubleshoot Windows workstations and related devices to ensure reliable daily operations
  • Support Microsoft 365 and Active Directory administration tasks, including user access and account-related assistance
  • Assist with basic network troubleshooting to identify connectivity problems and escalate more complex issues when needed

Requirements

  • At least 2 years of experience providing technical support in a Windows environment
  • Working knowledge of basic network troubleshooting and the ability to identify common connectivity issues
  • Experience supporting and administering Microsoft 365 applications and services
  • Hands-on experience with Active Directory in a user support capacity
  • Strong ability to troubleshoot desktop hardware, software, printers, and peripheral devices
  • High attention to detail with consistent and thorough ticket documentation
  • Ability to manage tasks independently and remain productive with limited supervision
  • Associate degree, bachelor’s degree, or relevant industry certification preferred

Nice to have

Associate degree, bachelor’s degree, or relevant industry certification

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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