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Medius Logo Medius · Customer Service

Support Specialist

Sweden, Östersund · Job Posted May 28, 2026
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Job Description

We are looking for more than technical support skills — we are looking for the right person. As a Customer Support Specialist, you will play a central role in delivering an excellent customer experience by providing high-quality support for MediusGo products and services. You will act as the first point of contact for customers, working closely with both clients and internal teams to troubleshoot issues, manage cases efficiently, and ensure customers feel supported and confident throughout the process. This role combines customer interaction, technical problem-solving, and continuous improvement initiatives in a collaborative and fast-paced environment.

Job Responsibility

  • Provide qualified support for MediusGo products and services to help customers succeed
  • Investigate, troubleshoot, and analyze technical issues, including ERP integrations and add-on modules
  • Reproduce issues when necessary and ensure bugs are properly documented and escalated
  • Take full ownership of support cases and drive them toward resolution with proactive follow-up
  • Communicate clearly and professionally with customers, ensuring a positive support experience
  • Collaborate with internal teams to resolve complex issues efficiently
  • Contribute to improving internal processes, workflows, and customer experience initiatives
  • Create and maintain documentation, user guides, and support materials for customers and colleagues

Requirements

  • Strong customer service and communication skills in both Swedish and English, written and spoken
  • Ability to build trust and make customers feel supported, even when solutions are not immediately available
  • Strong problem-solving mindset with curiosity to understand root causes of issues
  • Team-oriented attitude with a natural willingness to support colleagues and contribute positively
  • Self-motivated with a strong drive for continuous learning and professional growth
  • Ability to manage multiple cases and maintain ownership until resolution

Nice to have

  • Knowledge of finance and accounting principles
  • Experience with Microsoft SQL or other database systems
  • Previous experience in technical support or customer-facing support environments

What we offer

  • Fantastic team
  • great development opportunities
  • positive work environment
  • supportive leadership
  • eligibility for variable compensation (such as a performance bonus or commission)
  • medical, dental, and vision coverage
  • paid time off
  • retirement benefits
  • free snacks
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