Support Specialist

Seeking a knowledgeable, customer-focused Support Specialist to join our growing support department. In this role, you will be the first point of contact for both home and business customers – assisting with troubleshooting products and their associated data management and backup solutions. You will troubleshoot, resolve, and document a wide range of technical issues via phone, email, and remote sessions. This position will help you build skills tailored to the extensive ecosystem, equipping you to deliver effective solutions, communicate clearly, and provide outstanding customer support. You will also have the opportunity to expand your skill-set across the wide range of technologies offered by our products. Support Specialists have a growth path to the Premium Support Team, where they serve priority enterprise customers and receive higher compensation and bonus opportunities.