Support Specialist Jobs

Coefficient

Location:
Philippines

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Coefficient, we believe that providing the highest quality support is vital to our core product experience. Support Specialists are empathetic, resourceful communicators who not only resolve user issues but also answer questions from our valued users. This individual is always looking for unique and creative ways to help others, tackle problems, and improve future experiences. Due to the fast-paced and evolving business needs, Support Specialists need to be dynamic, self-motivated, and able to multitask between support, documentation, and growing business objectives.

Job Responsibility:

Resolve a high volume of user requests through various support modalities which may include inbound and outbound email, chat, and messaging
Investigate and fulfill all tier 1 & 2 support requests while communicating directly with users and internal stakeholders
Navigate ambiguity in one-off issues to deliver exceptional outcomes
Diagnose problems and propose possible solutions for the short- and long-term
Complete thorough documentation and notation on user requests to be able to provide feedback to leadership and program teams regarding processes and trends
Demonstrate strong written and verbal communication skills while being mindful of your tone and your pace in order to respond to and exceed customers' expectations

Requirements:

Minimum 4+ years of SaaS customer support experience
Must have an intermediate/advanced level knowledge of Google Sheets or Excel
Customer empathy
Strong written and verbal communication skills
Collaboration
Strategic problem solving
Excellent organization
Optimism
Ability to remain calm under pressure
Desire to learn
Experience with Zendesk, SQL, Salesforce, HubSpot, are a plus!
Bachelor's Degree in Business, Communications, English, or Journalism
Support experiences in a high-volume environment, such as service industries, retail, or hospitality

Nice to have:

Experience with Zendesk, SQL, Salesforce, HubSpot, are a plus!
Bachelor's Degree in Business, Communications, English, or Journalism
Support experiences in a high-volume environment, such as service industries, retail, or hospitality

Additional Information:

Job Posted:
December 07, 2025

Work Type:

Remote work

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Support Specialist