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We are looking for exceptionally motivated and self-driven individuals to join the IT Support Team for international projects. The multinational team is responsible for supporting global business clients and data integration into the client’s platform. The ideal candidate should also have a good record of building solid relationships with clients and be a good team player.
Job Responsibility:
Resolving technical queries and communicating solutions via tools to clients on daily basis
Working with the queues and case tracking system effectively triages and resolves complex client application issues to departmental standards
Working according to Service Level Agreements
Collecting necessary information and data from the client to solve queries or to pass to the development team
Prioritization and handling of service requests within predetermined SLAs
Taking part in meetings/calls with business clients
Shift works
Requirements:
Experience in troubleshooting and working with SQL
Experience in writing SQL queries
Analytical thinking and the ability to understand complex problems quickly
Structured and solution-oriented way of working, even under pressure
English min. B2
Time management skills
Nice to have:
Experience with SQL Server, SSRS and SSIS, Zendesk application
Experience with Support and knowledge of ITIL processes
What we offer:
Opportunities to grow your knowledge within your area of expertise
Friendly working atmosphere in a professional team