Support Specialist, Tier 1 Job at HotSchedules Corporate (Macclesfield)

Azure Cloud IT Support Specialist - Tier 1

We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term...

Location

United States , Des Moines

Salary:

65000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

1+ years Tier 1 Help Desk experience
Solid hardware & software troubleshooting skills
Experience with Citrix
Ability to manage and resolve a high volume of support tickets efficiently
Familiarity with Active Directory and Microsoft Windows 10
Experience with cloud technologies such as M365/O365, Intune, and AutoPilot
Knowledge of ticketing systems, preferably Freshdesk
Excellent problem-solving skills and a proactive, user-focused approach

Job Responsibility

Tier 1 Help Desk Support
Cloud, Intune, AutoPilot, M365 / O365 / Active Directory
Windows Support
Laptop Imaging & Automation
Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support
Freshdesk Ticketing Management System
Resolving High Volume of tickets
Hybrid Active Directory: Password resets, account unlocks, and access management
3rd Party Vendor Software

What we offer

Overtime
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Clinical Support Specialist Tier 1

At PHIL, our Clinical Support Associates serve as the first line of contact for ...

Location

Salary:

26.00 - 28.00 USD / Hour

PHIL

Expiration Date

Until further notice

Requirements

Active Board of Pharmacy license in the State of Residency.
Active Pharmacy Technician Certification Board (PTCB) certification
Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions
Strong understanding of pharmacy claims processes and coverage workflows
Skilled in managing multiple digital platforms and navigating cross-system tasks
Clear and professional verbal and written communication skills
Ability to provide excellent customer service via inbound communication (calls and emails)
Willingness and ability to learn operational workflows to quickly determine root cause
Collaborative mindset with willingness to take guidance and feedback

Job Responsibility

Respond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging
Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements
Triage escalations and resolve urgent or complex order-level issues efficiently
Clearly communicate program requirements, expected copays, and processing timelines
Coordinate with internal partners and external pharmacy networks to remove order bottlenecks
Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals
Use professionalism, de-escalation and active listening skills to manage provider frustrations and keep communication productive
Log updates across internal systems accurately and on time
Identify common workflow issues and share insights to improve team processes
Superb written documentation of services provided in all cross-functional systems

What we offer

Ground floor opportunity with one of the fastest-growing startups in health-tech
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision)
401(k)

Fulltime

Tier 1 IT Support Specialist

We seek a dependable and customer-focused Tier 1 IT Support Specialist to provid...

Location

United States , Oak Brook

Salary:

50000.00 - 60000.00 USD / Year

Jorie AI

Expiration Date

Until further notice

Requirements

1–2 years of professional IT support experience in an office environment
Hands-on experience supporting Windows systems, Microsoft 365 applications, and Azure
Solid troubleshooting skills for desktops, laptops, peripherals, and basic networking
Strong interpersonal and communication skills
able to work directly with non-technical users
Punctual and dependable with a customer-first mindset
Comfortable following SOPs and documenting resolutions

Job Responsibility

Serve as the first point of contact for on-site staff needing technical assistance with computers, phones, applications, and printers
Troubleshoot and resolve hardware, software, and network issues on Windows laptops and desktops
Set up and configure new hire equipment, including Intune-enrolled devices, phones, and user access
Support Entra ID (Azure AD) identity-related requests, including password resets, MFA issues, and group assignments
Maintain office IT infrastructure such as network printers, wireless access points, docking stations, and conference rooms
Log and manage support tickets using Jira, escalating when necessary
Provide basic training or walkthroughs to end-users for standard tools (Outlook, Teams, SharePoint)
Participate in hardware inventory, software license tracking, and office IT audits
Ensure adherence to HIPAA and HITRUST-aligned security and compliance practices

What we offer

401(k) matching up to 4%
Medical
Dental
Vision
Long/Short Term Disability insurance
Life insurance $25,000 Paid by employer
PTO 2 weeks
10 and half Holidays
Growth advancement opportunities
Flexible work environment (Work-life Balance)

Fulltime

Technical Support Specialist Tier 2

The Technical Support Specialist L2 serves as the Tier 2 escalation point for te...

Location

Philippines , Taguig

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

2–4 years of experience in IT support, with demonstrated Tier 2 or escalated support experience
Proficiency with Windows and/or macOS environments
Hands-on scripting experience in PowerShell, Python, or Bash
Familiarity with Active Directory, Microsoft 365, and common enterprise applications
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Working knowledge of AI tools applied to scripting or automation (e.g., prompt engineering, AI-assisted code generation, API integrations)
Strong analytical and troubleshooting skills
Clear written and verbal communication skills

Job Responsibility

Receive and resolve escalated tickets from the Helpdesk Technician I that exceed Tier 1 scope
Diagnose and troubleshoot complex hardware, software, OS, and application issues remotely
Manage user accounts, permissions, and access provisioning via Active Directory or equivalent
Document resolutions and contribute to the IT knowledge base to reduce repeat escalations
Collaborate with the Network & Security Analyst on issues involving connectivity, access controls, or security incidents
Coordinate remote onboarding/offboarding processes including system access provisioning and remote configuration guidance
Write and maintain scripts (PowerShell, Python, Bash, or similar) developed with the assistance of AI tools to accelerate delivery and improve accuracy
Identify and build automation workflows for tasks such as patch management, reporting, account provisioning, and system monitoring — using AI to enhance scope and effectiveness
Use AI platforms and tools to generate, test, refine, and document scripts and automations
Partner with the Network & Security Analyst to automate security checks and compliance reporting

Fulltime

Technical Support Specialist, Tier 2

Fullpath is an AI-first tech company in the automotive space with hubs across th...

Location

United States

Salary:

65000.00 - 75000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

At least 2+ years of experience in Senior Technical Support experience
At least 2+ years of experience in troubleshooting for SaaS products
At least 1-year of experience working with Tier 1 Lead /Tier 2 support
Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
Service-oriented approach with strong client-focused skills, comfortable making calls to customers in order to speed up the issues resolution
Team player with collaborative work style
Excellent time management and organizational skills
Excellent English verbal and written communication skills
Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads) - strong advantage
Experience with HTML / CSS / SQL - strong advantage

Job Responsibility

Provide high quality customer support to Fullpath’s customers
Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
Open, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk
Collaborate with Tier 2 Team Lead, Tier 2 Tech Lead, and Engineering to solve technical product issues while keeping in constant communication with the customer
Demonstrate a “can do” attitude to solve as many issues at your resolution level
Examine, analyze, troubleshoot technical issues using our ticket systems, emails, and other available resources
Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members

What we offer

Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match

Fulltime

Tier 1 Help Desk Specialist

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BC...

Location

United States , Tullahoma

Salary:

Not provided

BlueWater Federal Solutions

Expiration Date

Until further notice

Requirements

Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of: CompTIA Security+ CE certification
MTA - Windows Operating System Fundamentals
HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one

Job Responsibility

Implement a broad set of technologies
Handle phone and email support requests as an advocate for the resolution of client issues
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems
Log and track calls using Remedy, while maintaining detailed notes of the customer's request
Write or revise user training documents and procedures
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies

Tier 1 Service Desk Specialist

Makpar has an exciting opportunity for a Tier 1 Service Desk Specialist to join ...

Location

United States

Salary:

19.00 - 21.00 USD / Hour

Makpar

Expiration Date

Until further notice

Requirements

6months - 1 year of experience using ServiceNow ticketing system (preferred)
Proficiency using MS Office suite – namely Office365, MS Word, and MS Excel
MS Windows 10 systems e.g Dell and Microsoft laptop and tablet hardware knowledge
iPhone configuration and troubleshooting
Superb oral, written, and communication skills essential
Associate degree (preferred) in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field
A+ certification highly preferred, plus a ITILv3 and/or ITILv4 certificate
Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.

Job Responsibility

Provide telephone and email-based support for all users via an IVR system and using the ServiceNow ITSM
Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic hardware and application troubleshooting, email system usage, and other non-hands-on activities
Reset account passwords, security tokens, PINs, and other administrative account management support activities as needed
Manage incidents, Problems, and Service Requests. Use ServiceNow for creating and handling tickets for Incidents and Requests
Escalate tickets based on expertise and appropriate group membership- answer customer telephone calls
Ensure that all Incidents are promptly and accurately documented in ITSM. Track Incident from the first report to remediation
Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved
Update and ensure that all tickets are updated in a manner that meets the applicable SLAs
Monitor status of all open tickets and escalate as required and coordinate resolution with other internal and external teams, as appropriate

What we offer

Great benefits package
Excellent training and career development opportunities
Flexible work schedules
Generous compensation package

Fulltime

Tier 2+ IT Support & Cloud Operations Specialist

We are hiring a high-performing Tier 2+ technician who operates well beyond entr...

Location

United States , Oak Brook, Illinois

Salary:

70000.00 - 85000.00 USD / Year

Jorie AI

Expiration Date

Until further notice

Requirements

4–6 years of progressive IT support/systems administration experience
Proven Tier 2 capability with independent problem-solving
Hands-on Azure experience (VMs, RBAC, identity concepts)
Strong Microsoft 365 administration background
Experience with Intune-managed endpoints
Experience supporting VDI (Azure Virtual Desktop preferred)
Demonstrated root-cause troubleshooting ability

Job Responsibility

Act as an escalation point beyond Tier 1 and own complex incidents end-to-end
Troubleshoot advanced Windows 11, mobile device, and virtual machine performance issues
Support Azure infrastructure, including VMs, Development, and virtual desktop environments
Administer Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)
Manage Entra ID (user lifecycle, group management, MFA, access control issues)
Deploy and enforce Intune device policies and compliance standards
Diagnose and remediate endpoint security posture issues
Own patch validation, vulnerability remediation, and system hardening
Document thoroughly and follow structured operational practices
Maintain strong alignment with HIPAA/HITRUST security controls

What we offer

401(k) matching up to 4%
Comprehensive Medical, Dental, and Vision insurance
Employer-paid Life insurance ($25,000) plus Long/Short Term Disability
2 weeks PTO and 10.5 paid holidays

Fulltime

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Support Specialist, Tier 1

Job Description

Job Responsibility

Requirements

What we offer

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